Director of Product

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Define and spearhead a captivating product strategy that aligns with the company's objectives and customer demands, translating it into distinct priorities, roadmaps, success metrics, and execution plans.

• Take ownership of product outcomes throughout the entire customer journey, ensuring the organization achieves measurable impacts on activation, conversion, retention, monetization, engagement, customer satisfaction, and long-term customer value.

• Identify the most significant opportunities to assist merchants in creating, selling, managing, growing, and monetizing more effectively while enhancing the buyer experience and transaction quality.

• Balance immediate business impact with long-term platform scalability, quality customer experience, and strategic differentiation.

• Cultivate a comprehensive understanding of market trends, customer behavior, competitive dynamics, commerce workflows, and emerging technological shifts.

• Lead the AI transformation agenda for the division, defining how AI can generate significant improvements in customer value, productivity, automation, and overall business performance.

• Collaborate with engineering, data, design, research, operations, legal, and business stakeholders to ensure AI initiatives are technically viable, ethically sound, measurable, and aligned with customer trust.

• Maintain a high standard for customer understanding, product discovery, experimentation, and evidence-based decision-making.

• Provide clarity and focus within a complex product area by establishing robust planning, prioritization, communication, and decision-making frameworks.

• Serve as a senior product leader across the organization, aligning product direction with various teams including engineering, design, and marketing.

⛳️ Requirements

• Extensive experience in product leadership within a high-growth technology, SaaS, marketplace, e-commerce, commerce infrastructure, creator tools, or platform business.

• Demonstrated capability to lead complex product areas involving multiple customer journeys, stakeholders, systems, and business objectives.

• Strong strategic thinking skills with the ability to convert company goals and customer needs into focused product direction and measurable results.

• Proven track record of driving business impact across metrics such as activation, conversion, retention, monetization, engagement, LTV, GMV, revenue per customer, customer satisfaction, or operational efficiency.

• Strong judgment regarding AI products, including the ability to identify valuable AI use cases, distinguish between hype and genuine customer value, validate AI opportunities, and collaborate effectively with technical teams.

• In-depth knowledge of product discovery, experimentation, analytics, customer research, and outcome-based product management.

• Exceptional cross-functional leadership abilities, with the capacity to influence senior stakeholders, align teams, and make clear decisions in uncertain environments.

• Strong people leadership skills, encompassing coaching product managers, developing product leaders, setting expectations, and building high-performing teams.

• Excellent communication skills, with the ability to simplify complex concepts, articulate strategy, explain trade-offs, and foster alignment at both executive and team levels.

• High ownership, sound business judgment, customer empathy, and comfort in a rapidly changing environment.

🏝️ Benefits

• Stock options

• An opportunity to work remotely or in a modern and welcoming office in Riga

• Flexible working hours (start your day as late as 11 AM)

• Private health insurance

• 2 extra paid days off to focus on your mental or physical well-being

• 1 extra paid day off to celebrate a Birthday or any other celebration of your choice

• Internal and external learning opportunities

• Access to mentorship, internal meetups, and hackathons, both on-site and online

• Free and healthy lunch if you work from the Rīga office

• Design and order your own merch using our platforms with an employee discount

• Exciting team-building events and unforgettable parties!