Software Implementations Consultant II – EHR For Practice Groups

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for the Practice Groups EHR delivery team.

• Oversee software implementation and provide training on best practices within Long-Term and Post-Acute Care settings.

• Capture customer requirements and convert technical specifications into system configurations.

• Facilitate business discovery and create recommendations for delivery approaches.

• Guarantee the quality, integrity, and security of customer databases.

• Validate implementation strategies and manage communication among project stakeholders.

• Develop and conduct customer implementation training grounded in adult learning principles.

• Set training expectations and provide train-the-trainer sessions.

• Execute learning-needs and readiness assessments.

• Assist customers with change management, adoption, and user preparedness.

• Resolve configuration challenges and suggest enhancements.

• Maintain training databases for product updates and improvements.

• Build relationships with stakeholders and communicate issues, risks, escalations, timelines, and delays.

• Track adoption metrics and convert insights into actionable recommendations.

• Maintain proficiency in various product offerings and comprehensive solution outcomes.

• Travel to customer sites as necessary to lead meetings and presentations.

⛳️ Requirements

• Post-secondary education in business or a technology-related discipline (preferred).

• Prior experience in configuring or implementing software solutions, database testing, and providing end-user support (preferred).

• Consulting experience within a software organization, focusing on workflow analysis and delivering documented recommendations.

• Experience managing multiple project teams simultaneously while efficiently balancing milestones and objectives.

• 2–4+ years in a software implementation position.

• Exceptional communication, organizational, and collaborative skills.

• Strong analytical and problem-solving capabilities.

• Proven attention to detail and compliance with quality validation procedures.

• Demonstrated accountability for projects, initiative, and delivery.

• Ability to work autonomously, prioritize tasks, and adapt to changing priorities.

• Results-driven with strong adaptability, problem-solving, and critical-thinking abilities.

🏝️ Benefits

• Benefits starting from Day 1.

• Retirement Plan Matching (RRSP & 401K).

• Flexible Paid Time Off.

• Lifestyle/Wellness Spending Account.

• Parental & Caregiver Leaves.

• Fertility & Adoption Support.

• Continuous Development Support Program.

• Employee Assistance Program.

• Learning Programs & Resources.

• Employee Recognition … and more!