Software Engineering Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Supervise the daily activities of engineers: establish clear priorities, provide coaching, deliver feedback, and conduct performance discussions.

• Take ownership of executing the plan of record—ensuring a balance between scope, capacity, and quality.

• Facilitate agile ceremonies including backlog refinement, sprint planning, and retrospectives.

• Offer hands-on guidance regarding implementation, architectural trade-offs, and maintaining production discipline.

• Advocate for quality practices: testing, observability, CI/CD, and learning from incidents without placing blame.

• Collaborate closely with Product, Customer Success, and leadership teams on priorities and escalations.

• Manage MSP-controlled internal support to ensure a reliable employee experience, effective escalation handling, and smooth onboarding.

• Uphold SOC 2-compliant IT controls with evidence that is ready for audit.

⛳️ Requirements

• Comprehensive technical knowledge across modern SaaS including cloud, APIs, data storage, CI/CD, and observability.

• Demonstrated leadership abilities: fostering accountability, engagement, coaching, and making timely talent decisions.

• Strong agile execution skills—focused on continuous delivery and improvement.

• Familiarity with enterprise environments: security, compliance, and scrutiny from customers.

• Exceptional communication skills with both technical and non-technical stakeholders.

🏝️ Benefits

• Health & wellness benefits starting from day one.

• RRSP matching program.

• Flexible days off, vacation time, and a day off for your birthday.

• Culture Club events designed for our remote team.