Software Engineer, Workforce Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop AI agents for real-time workforce management to track support volume, staffing levels, and performance metrics.

• Empower agents to leverage live operational data, historical trends, customer-specific guidelines, and Assembled’s workforce management platform.

• Create layers for control and observability to facilitate autonomous operations.

• Advance the Workforce Operations product for more real-time and automated workflows.

• Take ownership of issues from beginning to end, encompassing workforce decisions through data models, systems, and customer-facing product experiences.

⛳️ Requirements

• A minimum of 2 years of experience in developing software products.

• Proven track record of delivering products from conception to production.

• Strong foundational software engineering skills across the entire technology stack.

• Capability to transform vague product or technical challenges into functional software solutions.

• Knowledge of reliability, edge cases, noisy data, and behavior of real-world systems.

• Strong judgment in product development.

• Experience in constructing AI agents or AI-driven products (preferred but not mandatory).

• Background in real-time or data-intensive products (preferred but not mandatory).

• Must currently reside in the United States.

• Must be authorized to work in the United States; employment authorization will be confirmed via E-Verify.

• Must indicate whether employment visa sponsorship is currently or potentially needed.

🏝️ Benefits

• Equity.

• Flexible remote work options.

• An inclusive workplace that values diverse perspectives and fosters a sense of belonging.