Software Engineer Level III – ServiceNow Developer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Design, create, and conduct unit testing for ServiceNow catalog items, custom applications, automation, and integration solutions.

• Collaborate with Business Analysts and subject-matter experts to carry out comprehensive requirements analysis.

• Offer production implementation and post-production support for various ServiceNow modules and features.

• Architect, design, maintain, and enhance catalog items.

• Configure, tailor, and support Now Assist AI functionalities across relevant ServiceNow modules.

• Keep up-to-date documentation of the current-state ServiceNow platform architecture, including AI-enabled agentic workflows.

• Collect requirements, assess impacts, and configure solutions in accordance with ITIL best practices.

• Create technical design documents.

• Develop test plans, oversee testing processes, and monitor software defects.

• Execute and facilitate regression testing for resolved defects.

• Communicate technical complexities and design decisions to project stakeholders.

• Assist in planning and executing ServiceNow upgrades.

• Contribute to ServiceNow development utilizing JavaScript, including new module developments and major releases.

• Configure and customize the platform according to customer requirements.

• Engage in an agile intake and iterative delivery process.

⛳️ Requirements

• 5–8 years of professional work experience.

• Minimum of 3 years of experience in ServiceNow development.

• Expertise in JavaScript-based design, development, and implementation of ServiceNow ITSM solutions, encompassing Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB, and Service Portal.

• Proficient in both server-side and client-side scripting on ServiceNow, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages.

• Familiarity with ServiceNow Workflow/Flow Designer, Workspace, ServiceNow Studio, UI Builder, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem.

• Basic understanding of HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, SOAP, LDAP, JDBC, and ODBC.

• Experience with ServiceNow automations and enterprise integrations utilizing APIs, IntegrationHub, Orchestration, Workflow Data Fabric, and similar technologies.

• Capability to collaborate with stakeholders from diverse backgrounds and technical levels while developing technical requirements and designs.

• Excellent verbal and written communication skills for both technical and non-technical audiences.

• Must be open to working night shifts.

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Information Management, or a related field.

• Knowledge of ITIL methodologies and processes is advantageous.

• Experience in Customer Service Management (CSM) is preferred.

• Background in CMDB, Discovery, or Service Mapping is a plus.

• Familiarity with A2A-based and MCP-based AI integration is beneficial.

• ServiceNow CSA, CIS, Developer Certification, or ITIL Foundation certification is a plus.

• Understanding of Agile Development and JIRA is an advantage.

• Micro-certification in AI / GenAI capabilities is a plus.

🏝️ Benefits

• Option for remote work.

• Opportunities for employee growth and development.

• Flexible and responsive work environment.

• Strategic leadership and a strong team atmosphere.