Software Engineer, CRM

This is a fully remote position, open to applicants in New York.

📋 Description

• Conduct scoping and discovery discussions with clients to capture design specifications.

• Draft Statements of Work (SOW) and deliver them to clients in accordance with SLA guidelines.

• Oversee all projects from the initial kickoff call to user acceptance testing (UAT) and final signoff.

• Spearhead the implementation processes for various projects at different stages of execution.

• Engage directly with the client’s business users to explain software functionalities and guide them through the integration with their systems.

• Collaborate with the client’s technical team to facilitate integration, clarify technical goals, and offer tailored solutions.

• Provide guidance to clients on configuration and implementation alternatives based on industry best practices.

• Ensure the timely completion of all implementation methodology deliverables.

• Produce prompt project status updates, along with time and expense reports as needed by management.

• Offer customer support during local business hours and contribute to the development of self-service tools for customers.

⛳️ Requirements

• Hold a BA/BS in an Engineering/IT-related field and/or have 2 years of relevant experience.

• Possess a minimum of 2 years in a client-facing position.

• Exhibit excellent written and verbal communication abilities.

• Be detail-oriented, organized, and demonstrate a strong sense of ownership.

• Capable of managing multiple tasks and performing efficiently under pressure.

• Open to taking on custom projects outside of usual expertise while working independently.

• Proven experience in reading, writing, troubleshooting, and debugging code effectively.

• Familiarity with software development principles and data structures.

• Hands-on technical experience with API interactions (REST and/or SOAP).

• Knowledgeable about cloud platforms such as AWS Lambda, Azure Functions, or Google Cloud.

🏝️ Benefits

• Flexible Time Off Policy - We promote a minimum of 4 weeks per year!

• Remote-First Team Environment

• Flexible Working Hours

• Work From Anywhere Initiative

• Health Insurance Coverage

• Employee Assistance Program (EAP)

• Quarterly Company-Wide Recharge Days

• Year-End Company-Wide Holiday Closure

• Maternity & Parental Leave Program

• $2000 Lifestyle Spending Account (LSA)

• Budget for Professional Development

• Volunteer Day Opportunities

• Team Building Budget

• Employee Referral Bonus Program ($1000)

• Anniversary Milestone LSA Top-Up

• Birthday Day Off