Software Automation Engineer – Federal Health IT

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess automation opportunities by analyzing service data, operational trends, and feedback from stakeholders.

• Sustain a prioritized automation backlog to guide informed decisions and measurable enhancements in service.

• Develop, test, and refine ServiceNow workflows utilizing Flow Designer and Integration Hub.

• Design request catalogs, role templates, and self-service forms to optimize service delivery.

• Create and manage REST API integrations that connect ServiceNow with authorized enterprise systems.

• Construct and enhance GitLab CI/CD pipelines and infrastructure-as-code solutions.

• Implement automated testing, quality assurance measures, and security protocols in the software delivery process.

• Integrate approved AI assistant features with ServiceNow case creation and sanctioned knowledge resources.

• Validate changes in automation and integration, troubleshoot technical issues, and enhance reliability and operational efficiency.

• Conduct controlled releases and limited pilot programs with designated stakeholders.

• Evaluate outcomes against established requirements and assist with troubleshooting or rollbacks when necessary.

• Collaborate with engineering, architecture, security, and operations teams to enhance capabilities and ensure service continuity.

⛳️ Requirements

• A minimum of 4 years of professional experience in software engineering or platform engineering.

• Practical experience in developing automation using ServiceNow Flow Designer and Integration Hub.

• Familiarity with GitLab CI/CD and infrastructure as code principles.

• Experience in developing or implementing REST API integrations.

• Eligibility for a Tier 3 federal background investigation.

• Possession of the ServiceNow Certified Application Developer (CAD) certification.

• Background in Microsoft Power Platform.

• Experience with integrating large language models (LLMs) or retrieval-augmented generation (RAG) capabilities in IL5 environments.

• Experience supporting Platform One, the Defense Health Agency (DHA), or similar federal technology environments.

🏝️ Benefits

• Medical, dental, vision, life, and disability coverage.

• 401(k) retirement plan with company matching contributions.

• Paid time off and paid holidays.

• Opportunities for professional development and company-supported certifications.

• Support for home-office equipment and remote work.

• Reimbursement programs for fitness and wellness activities.

• Weekly pay and participation in company team events.

• Benefits are subject to applicable plan terms and eligibility criteria.