Social Support Specialist – Internal Recruitment Process

This is a fully remote position, open to applicants in Poland.

📋 Description

• Provide exceptional community management and Player Support across Discord, X (Twitter), Facebook, and various digital platforms.

• Foster a safe, respectful, and inclusive online atmosphere.

• Encourage positive community interaction and build brand trust.

• Offer technical support, community management, and trust & safety services for gaming communities.

• Address community inquiries, concerns, and reports effectively.

• Evaluate user-generated content and identify any policy violations.

• Assist in incident response and manage sensitive situations.

⛳️ Requirements

• Minimum of 3 years of experience in high-level Community Management and Player Support within the gaming sector.

• Strong expertise in the relevant titles being supported.

• Profound technical knowledge of game mechanics for advanced guidance and troubleshooting.

• Native-level proficiency in English.

• In-depth understanding of Western culture and social media norms.

• Extensive familiarity with Western gaming culture and the dynamics of online communities.

• Significant experience with Discord, X (Twitter), Facebook, and similar platforms.

• Knowledge of managing Discord servers and utilizing Steam community tools.

• Capacity to remain neutral and objective while addressing sensitive or emotionally charged issues.

• Strong attention to detail and consistency in decision-making processes.

• Ability to create inclusive, respectful, and welcoming online environments.

• Familiarity with Zendesk and Sprout Social is an advantage.

• Understanding of online harassment patterns, hate speech regulations, and best practices for community governance is a plus.

• Willingness to work across different time zones or flexible schedules, including weekends as necessary (a plus).

🏝️ Benefits

• Fully online and remote recruitment process.

• Full-time remote working arrangement.

• Permanent employment.