Social Media Specialist – Publishing, Community

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full responsibility for the daily publishing on our Client’s corporate social media platforms utilizing Sprinklr.

• Create, review, and enhance social content for publication, customizing messaging to align with the platform, target audience, and campaign goals.

• Format posts, verify links, optimize social media assets, and ensure all content adheres to platform-specific best practices.

• Oversee the publishing workflow, ensuring that necessary stakeholder approvals are obtained prior to content scheduling or publication.

• Prepare, schedule, quality check, and publish content through Sprinklr while managing publishing calendars and embargo requirements.

• Ensure the accuracy and integrity of the social content calendar by proactively updating schedules, identifying conflicts or gaps, and keeping publishing plans aligned with current business objectives.

• Manage and organize content within the Sprinklr Employee Advocacy platform, including publishing approved campaigns and supporting program administration.

• Monitor corporate social channels for comments, inquiries, and discussions, responding or escalating as per community management guidelines.

• Collaborate with Communications, Editorial, Product Marketing, Campaigns, and Executive Communications to ensure the precise and timely execution of launches, campaigns, and thought leadership initiatives.

• Identify publishing challenges, workflow enhancements, and operational efficiencies that can boost quality and scalability.

• Uphold social governance by adhering to publishing standards, approval processes, taxonomy, accessibility, platform specifications, and brand guidelines.

• Assess publishing quality and report issues or trends that could enhance future content execution.

⛳️ Requirements

• 2–4 years of experience in managing daily social media publishing for a B2B organization.

• Experience in publishing content on LinkedIn and YouTube, with a good understanding of additional enterprise social platforms.

• Practical experience with enterprise social media management tools such as Sprinklr (preferred), Sprout Social, Hootsuite, or similar platforms.

• Experience in coordinating publishing workflows, approvals, and content scheduling among multiple stakeholders.

• Excellent proofreading, copy editing, and quality assurance skills with a keen attention to detail.

• Comfortable interacting professionally with customers and online communities.

• Highly organized and capable of managing multiple deadlines in a fast-paced environment.

• Experience with Canva or Adobe Express for basic image resizing and optimization of social assets.

• Strong communication and collaboration abilities with cross-functional teams.

• Proven capability to identify workflow enhancements and proactively suggest operational efficiencies rather than merely executing assigned duties.

• Familiarity with AI-powered productivity tools to streamline publishing workflows, content preparation, and quality assurance is a plus.

• Experience in supporting employee advocacy platforms is also a plus.

🏝️ Benefits

• Recognized as a Best Place for Working Parents award-winning employer.