SOC Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise daily operations of the Security Operations Center (SOC) and oversee the status of the alert and ticket queue.

• Distribute workloads among SOC team members to promote operational efficiency.

• Serve as Incident Commander during significant or high-stakes security incidents.

• Facilitate communication with customers, internal IT teams, and executive stakeholders during major incidents.

• Ensure the team consistently meets Service Level Agreements (SLAs) for triage, response, escalation, and resolution.

• Eliminate technical, operational, or cross-functional barriers affecting investigations.

• Act as the ultimate point of operational escalation for the team or shift.

• Review handoff logs to guarantee continuity during shift changes.

• Lead, mentor, and develop SOC personnel across various experience levels.

• Conduct regular one-on-one meetings focused on performance, development, and career progression.

• Manage shift schedules, coverage strategies, on-call rotations, and time-off requests.

• Create training plans and support skill enhancement for junior and mid-level analysts.

• Perform routine quality assurance reviews of closed, escalated, and high-impact tickets.

• Ensure SOC documentation is precise, comprehensive, professional, and ready for audits.

• Identify recurring quality challenges or knowledge deficiencies within the team.

• Provide clear and actionable feedback to enhance analysis quality and communication.

• Enforce adherence to approved playbooks, Standard Operating Procedures (SOPs), and standardized workflows.

• Analyze SOC metrics such as time to triage, time to contain, response efficiency, and queue aging.

⛳️ Requirements

• Over 5 years of experience in Security Operations, Incident Response, or Cybersecurity Operations.

• At least 2 years of experience in a leadership, supervisory, or team lead capacity within a SOC or similar setting.

• Strong leadership and personnel management capabilities in a SOC, Network Operations Center (NOC), or security operations context.

• Proven experience in leading major incident responses and fulfilling the role of incident commander.

• In-depth understanding of SOC workflows, escalation protocols, case management, and alert triage processes.

• Capability to manage queue health, prioritize conflicting operational demands, and uphold SLA performance.

• Excellent communication skills with the ability to engage with technical teams, customers, and executive stakeholders.

• Experience with quality assurance reviews, documentation standards, and audit-compliant case management.

• Ability to utilize metrics and reporting to inform operational decisions and foster continuous improvement.

• Knowledge of playbook creation, SOP governance, and process standardization.

• Familiarity with detection tuning, SOAR/automation opportunities, and enhancements in operational tools.

🏝️ Benefits

• Competitive salary.

• Health Insurance (medical, vision, dental), with 80% coverage for employee-only plans and 75% coverage for employee-spouse, employee-kids, and employee-family plans.

• Flexible Spending Account (FSA).

• Health Savings Account (HSA).

• Employee Assistance Program (EAP).

• Retirement Plan (401(k)) with company matching.

• Commuter Benefits.

• Short-Term Disability Insurance fully covered by the company.

• Long-Term Disability Insurance fully covered by the company.

• Life and Accidental Death & Dismemberment Insurance, with optional Supplemental Life Insurance.

• Paid Time Off, including Paid Parental Leave.

• 10 Holidays.

• 2 Floating Holidays.