SMM Support Manager

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Respond promptly to direct messages and comments on Facebook and Instagram.

• Interact with subscribers, addressing their inquiries and providing product information.

• Maintain a courteous and professional demeanor in all communications.

• Proactively engage with potential customers and offer trial lessons.

• Send follow-up messages to interested leads who have not yet committed to a paid lesson.

• Utilize the sales script and funnel to convert leads into paying customers.

• Address objections and offer additional information as necessary.

• Manage social media contests on Facebook and Instagram, responding to participant inquiries and selecting winners based on established criteria.

• Handle negative comments or complaints with professionalism and empathy.

• Participate in team meetings and training sessions to enhance skills and knowledge.

• Adhere to company guidelines and policies regarding communication, sales, and customer interactions.

⛳️ Requirements

• Proficient in English (minimum level B2; C1 or higher is preferred).

• Advanced knowledge of Turkish (at least C1/C2).

• Experience working in a language school is advantageous.

• Proficient computer skills.

• Strong organizational abilities.

• Capability to manage a large volume of information.

• Demonstrated responsibility and attention to detail.

• Ability to multitask effectively.

🏝️ Benefits

• Opportunity for remote work.

• 40-hour work week.

• 5 working days with days off during the week.

• Involvement in an interesting and promising project.