SME Self Service Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Identify and document prospective self-service needs for the current ServiceNow HR platform in accordance with HHS operational priorities.

• Offer expertise and advisory support on enhancing self-service functionalities within the ServiceNow framework.

• Collaborate with the Government to ensure the maintenance of self-service operations and continuity during any simultaneous HCM migration activities.

• Assist in analyzing business processes and conducting gap assessments related to the capabilities of the ServiceNow HR module.

• Aid in the planning and implementation of the transition from a ServiceNow-based self-service environment to Oracle’s HR self-service platform.

• Serve as a consultant to maintain self-service operations during the transition of functionalities from ServiceNow to Oracle.

• Clearly articulate the key architectural and functional distinctions between the two platforms to guide Government decision-making.

• Support user readiness, workflow mapping, and stakeholder communication throughout the entire migration lifecycle.

• Act as a subject matter expert (SME) for HHS regarding HCM self-service platform strategy and operations.

• Collaborate with government stakeholders, program managers, and technical teams to ensure platform capabilities align with HR business requirements.

• Generate clear and accessible documentation, including process flows, gap analyses, requirement summaries, and transition plans.

• Engage in working groups, stakeholder briefings, and review sessions as necessary.

⛳️ Requirements

• Over 5 years of experience in HR technology, HCM platform administration, or HR systems consulting.

• Proven hands-on experience with the ServiceNow HR Service Delivery (HRSD) module, particularly in self-service configuration and workflow management.

• Solid understanding of the Oracle HCM self-service platform, focusing on its architecture, employee/manager self-service capabilities, and configuration framework.

• Experience in supporting or advising on HCM platform migrations, including transition planning and strategies for operational continuity.

• Strong analytical skills with the ability to evaluate platform gaps and convert findings into actionable recommendations.

• Exceptional written and verbal communication skills; capable of presenting intricate technical concepts to non-technical government stakeholders.

• Eligibility to obtain a public trust clearance.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance plans.

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.