SMB Customer Success Manager

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Facilitate the onboarding process for new customers through setup, training, and sharing platform best practices.

• Establish and nurture customer relationships as the main point of contact.

• Comprehend customer objectives, challenges, and usage trends.

• Track customer health and engagement to pinpoint opportunities for retention and growth.

• Offer product knowledge and troubleshooting assistance.

• Work collaboratively with support, product, and engineering teams to address issues.

• Collect customer feedback and advocate for product enhancements internally.

• Maximize customer value, minimize churn, and address complex customer issues.

⛳️ Requirements

• Currently practicing as a dentist in Egypt.

• Minimum of 3 years of professional experience.

• Preferred experience in B2B SaaS with a substantial book of business and/or in the dental field.

• Outstanding communication and interpersonal skills.

• Exceptional organizational abilities.

• Enthusiasm for learning about artificial intelligence and its application in dentistry.

• Strong work ethic aimed at achieving results in a fast-paced startup environment.

• Availability to work full-time, Monday to Friday, from 3pm to 12am Cairo time.

• Completed, waived, or currently fulfilling the Egyptian military obligation while still being able to work.

• Must reside in Egypt.

🏝️ Benefits

• Compensation offered in USD.

• Flexible remote work options.