Head of Client Success, EMEA – Performance Agency

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Take charge of the strategy, health, and expansion of regional EMEA client accounts.

• Lead the discovery process and establish a cross-channel strategy along with budget allocation for each account.

• Monitor the health of accounts, proactively identify risks, and enhance client retention and satisfaction.

• Spearhead upsell and cross-sell initiatives in collaboration with Sales and global leadership.

• Lead, mentor, and manage the regional client success team.

• Supervise team performance and development while coaching on strategic thinking, client partnerships, and cross-channel execution.

• Work with channel specialists to convert client strategies into quantifiable performance.

• Enhance regional account workflows and promote the adoption of Finch’s global client success strategy.

• Collaborate with counterparts in North America, Sales, and global leadership.

⛳️ Requirements

• A minimum of 8 years in client success or account management within a performance marketing agency, handling significant accounts across a diverse client portfolio.

• Proven experience managing accounts where paid media and search were essential, including Google Ads, Meta, TikTok, Microsoft Ads, programmatic/DSP, and SEO.

• Demonstrated ability to establish cross-channel performance strategies, define goals and KPIs, allocate budgets, create forecasts, and adjust plans based on performance outcomes.

• Proficiency in performance marketing KPIs and mechanics, such as ROAS, CPA, CAC, conversion rates, budget pacing, and attribution.

• Experience managing client accounts from start to finish, which includes client relationships, account strategy, retention, upselling, and cross-selling.

• Over 3 years of experience leading a team of client success or account managers, or managing a regional client portfolio, with a focus on coaching, development, and performance management.

• Fluent in professional English.

• Must be based in Europe, the Middle East, or Africa, within the UTC-1 to UTC+3 time zones.

• Available to work during European business hours with some afternoon overlap with US Eastern time.

• Proficiency in Norwegian or Danish is highly advantageous.

• Knowledge of German is a plus.

🏝️ Benefits

• Fully remote work.

• Flexible working environment.

• Opportunity to make a meaningful impact from day one.

• A culture that promotes curiosity, transparency, and ownership.

• Collaboration with top-tier specialists.

• Opportunities for experimentation, cross-training, and career growth.

• Emphasis on work-life balance; prioritizing high performance without overworking.