Skills Coach – Service Designer Level 6 Apprenticeship

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver personalized coaching, constructive feedback, and motivation to a group of adult learners.

• Develop tailored learning plans that integrate both workplace and external learning, involving the learners’ line managers.

• Conduct monthly one-on-one coaching sessions lasting a minimum of 30 minutes.

• Facilitate tripartite progress reviews with learners and their line managers every 6 to 8 weeks.

• Create and present subject-specific learning materials, group workshops, and webinars.

• Monitor progress, establish SMART goals, and prepare learners for their end-point assessment.

• Identify learners who may be at risk of falling behind or becoming disengaged, and implement personalized interventions.

• Assist learners returning from breaks in their education and those experiencing delays in completion.

• Keep precise records of learner interactions on the same day.

• Oversee off-the-job learning requirements and ensure compliance with agreed quality and performance standards.

• Refer learners to functional skills support when necessary.

• Participate in standardization meetings and collaborate with curriculum colleagues to ensure the learning remains relevant and effective.

• Work alongside learners, line managers, and colleagues across curriculum and delivery to foster engagement, timely progression, and successful completion.

⛳️ Requirements

• Experience in delivering training, teaching, or structured learning within service design or a closely related UX field, with proven success in helping learners apply their knowledge practically.

• A relevant qualification at Level 6 or higher in service design or a closely related discipline.

• Proven expertise in service design or a closely related UX field, with the capability to coach learners and evaluate their work at Level 6.

• Strong theoretical and practical understanding of service design techniques, including user-centered design, research and insights, journey mapping, service blueprints, prototyping, testing, and stakeholder collaboration.

• Ability to manage a caseload of learners, plan personalized learning experiences, provide constructive feedback, track progress, and maintain accurate documentation.

• GCSEs in English and Mathematics at grades A*–C or 9–4, or equivalent qualifications.

• Experience in delivering the Service Designer Level 6 apprenticeship.

• Strong theoretical and practical knowledge of leadership principles, with the ability to connect these to the learners’ professional contexts.

• Experience in coaching or mentoring professionals in senior management roles.

• A teaching qualification, relevant membership in a professional body, or credentials in learning, assessment, or internal verification.

• A commitment to safeguarding and promoting the welfare of learners.

• Successful completion of pre-employment checks, including right to work verification, references, and DBS checks where applicable.

🏝️ Benefits

• 5.6 weeks of annual leave in addition to public holidays.

• Access to our Employee Assistance Programme and wellbeing support services.

• Two-week company closure during the Christmas and New Year period.

• A remote-first work environment with opportunities for in-person connections.

• Opportunities to participate in cross-team projects and contribute to organizational growth.

• Dedicated monthly time for Continuing Professional Development (CPD) to support your growth (upon successful completion of probation).

• Company sick pay (after successful completion of probation).

• Opportunities to pursue a chartered management qualification (upon successful completion of probation).