Site Service Supervisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Set an example for safe, environmentally responsible, and healthy work practices in alignment with Toromont’s Health and Safety Policies, Programs, and initiatives.

• Ensure adherence to established safety regulations by all employees.

• Deliver exceptional customer service as the primary point of contact for remote and field service needs, as well as work orders, to optimize the efficiency of remote field service operations.

• Enhance customer satisfaction by following up on repairs and collaborating with other departments to provide a high level of service.

• Train and mentor team members to meet and surpass customer and business expectations by conducting performance evaluations.

• Provide guidance on the financial aspects of work orders, including customer payments, warranties, claims, policies, and reworks.

• Generate quotes and review and prepare invoices for both internal and external clients.

• Oversee work-in-progress (WIP) and manage contamination control.

• Investigate and document accidents or near misses.

• Identify and address issues by initiating corrective actions.

• Promote continuous improvement in remote field operations through regularly scheduled meetings and relevant training.

• Assist the PSM in managing fixed assets and preparing for capital expenditures.

• Maintain the fleet of field service trucks.

• Supervise employees at the remote site location.

• Operate with a sense of urgency and encourage teamwork to foster growth.

⛳️ Requirements

• Post-secondary education or proven experience with Caterpillar parts and service.

• Strongly safety-oriented with a solid technical understanding of heavy equipment, including Caterpillar and competitive product lines, as well as current industry knowledge.

• Familiarity with CAT Corporate Web Navigation, DBS, SIS, or experience with Toromont operations is considered an asset.

• Valid Driver's License.

🏝️ Benefits

• Be part of one of the safest organizations in the industry, where your safety and well-being are our top priority.

• Work with a leading equipment dealer and the prestigious Caterpillar brand.

• Experience opportunities for continuous learning, growth, and development with our Toromont team through our internal training programs designed for your success.

• Enjoy competitive total rewards, including wages, benefits, and premiums (as eligible).

• Have the chance for flexible work schedules and opportunities across multiple locations in Eastern Canada.