Site Reliability Engineering Scrum Master

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a liaison between business goals and the technical needs of Site Reliability Engineering teams.

• Work alongside business stakeholders to pinpoint their requirements and expectations concerning system reliability and performance.

• Gather and document both functional and non-functional requirements for SRE projects.

• Evaluate current processes and systems to uncover opportunities for enhancing reliability and operational efficiency.

• Collect, analyze, and interpret data related to system performance, incident management, and user experience.

• Create dashboards and reports that detail system reliability, performance metrics, and SRE KPIs.

• Present insights and recommendations to stakeholders to facilitate informed, data-driven decisions on reliability.

• Convert business needs into technical specifications and actionable tasks in collaboration with SRE, development, and operations teams.

• Foster communication between technical teams and business stakeholders.

• Engage in design reviews to ensure solutions meet business requirements and reliability standards.

• Spearhead process improvement initiatives for incident management, change management, and operational workflows.

• Define and enhance service level objectives (SLOs) and service level indicators (SLIs).

• Produce and maintain documentation related to requirements, process flows, and technical specifications in Jira and/or Azure DevOps.

• Develop training materials and conduct training sessions for stakeholders on SRE practices and tools.

• Keep abreast of current trends in SRE, data analysis, and process improvement.

• Contribute to continuous improvement initiatives within the SRE team.

⛳️ Requirements

• A BS degree in IT, software development, or a related technical field is required.

• 3 to 5 years of experience as a Business Analyst in a technical or software engineering environment.

• Must currently hold an active DoD Secret security clearance.

• Certification in Scaled Agile Framework (SAFe) Scrum Master or a similar Scrum Master certification in an Agile context.

• Familiarity with Agile and Scrum methodologies, and tools such as Jira, Confluence, or Azure DevOps.

• Strong grasp of site reliability engineering or DevSecOps principles, practices, and methodologies.

• Knowledge of monitoring and observability tools utilized in SRE.

• Exceptional analytical and problem-solving abilities, with a talent for synthesizing complex information into actionable insights.

• Capability to assess and prioritize business needs while aligning them with technical capabilities.

• Proficient in working with geographically distributed teams.

• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.

• Proven track record of effective collaboration with cross-functional teams and building strong stakeholder relationships.

• Understanding of Agile and DevSecOps/SRE concepts and best practices, with a desire for further learning.

• Practical experience with Atlassian products (Jira, Confluence, Bitbucket, etc.).

• Familiarity with the Risk Management Framework (RMF) and DISA STIGs.

• Preferred: experience in the software development lifecycle (SDLC) and a solid understanding of DevOps practices.

• Preferred: knowledge of incident management and best practices for service reliability.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and continuous learning.

• Supportive and inclusive company culture.