Site Reliability Engineering Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and enhance the SRE operational framework in collaboration with Product, Infrastructure, and Support teams.

• Establish the alert lifecycle, determine severity levels, and set response targets.

• Take ownership of the detection process from start to finish, which includes defining monitoring scope, setting alert thresholds and content, and ensuring signal quality.

• Optimize or discontinue noisy monitors and ensure monitoring coverage is maintained following incident resolution.

• Direct all alerts to their respective ownership groups via PagerDuty.

• Manage alerts without a designated owner by triaging them, assigning remediation tasks, and confirming closure.

• Oversee the monitoring and paging tools, including Datadog, Amazon CloudWatch, Snowflake-based alerting, Uptime.com, and PagerDuty.

• Utilize software engineering practices to minimize repetitive tasks through runbooks and automation.

• Conduct production readiness assessments and coordinate releases.

• Gradually build the team and implement SLOs, incident command protocols, and capacity reviews.

• Report directly to the VP of Engineering while facilitating connections among Product, Infrastructure, and Support.

⛳️ Requirements

• 5-10 years of experience in SaaS, application operations, production support, SRE, or observability roles.

• Proven experience in leading, mentoring, or coordinating teams focused on production operations, application support, SRE, observability, or monitoring.

• Practical experience managing customer-facing SaaS in production and troubleshooting across various applications, platforms, integrations, data, and cloud environments.

• Familiarity with AWS and distributed systems architecture.

• Understanding of SRE principles, including service-level indicators and objectives, error budgets, toil reduction, and conducting blameless post-incident reviews.

• Strong monitoring background with tools like Datadog, Amazon CloudWatch, or similar, encompassing dashboards, synthetic tests, alerting, and PagerDuty integration.

• Capability to establish ownership and routing among teams while influencing senior leadership through escalation, backed by strong communication skills and good judgment.

• Experience leading incident response efforts, performing root cause analyses, and executing corrective actions.

• Proficiency in automating diagnostics, monitoring, or remediation processes using Python, PowerShell, Bash, APIs, or similar tools.

• Preferred: Experience in defining and managing SLIs, SLOs, or error budgets in a production setting.

• Preferred: Knowledge of Kubernetes/EKS and operations for containerized applications.

• Preferred: Experience in monitoring intricate workflows, integrations, or data pipelines, including those involving Snowflake.

• Preferred: Background in establishing an SRE or monitoring-ownership function in environments where none previously existed.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Professional development opportunities and training programs.

• Generous paid time off and holiday policies.