Site Reliability Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the health and performance of Upwind’s production infrastructure and customer environments using tools like Grafana, Kibana, OpenSearch, and AWS-native solutions.

• Analyze and resolve issues across environments that are built on AWS, Kubernetes, Docker, and EKS/ECS.

• Address alerts and incidents, initiate and monitor cases, and facilitate issue resolution in collaboration with Technical Support, R&D, DevOps, and Product teams.

• Document, classify, and report incidents while participating in root cause analysis efforts.

• Enhance observability coverage by developing dashboards, alerts, metrics, and automation solutions.

• Participate in cloud infrastructure and reliability initiatives while managing on-call and shift responsibilities.

• Assist in establishing runbooks, procedures, and best practices for the US team.

• Stay updated with emerging technologies in cloud reliability, observability, and security.

• Collaborate closely with DevOps, R&D, and Product teams.

⛳️ Requirements

• Bachelor’s degree in Computer Science.

• 1–4 years of practical experience as an SRE, cloud engineer, or in a cloud monitoring position (not in IT support or helpdesk roles).

• Practical experience with AWS.

• Familiarity with observability tools such as Grafana, Kibana, or OpenSearch.

• Strong understanding of metrics, logging, and alerting principles.

• Proficiency in SQL (MySQL or similar) and database management.

• Willingness to work a shift-based schedule, including night shifts on rotation.

• Excellent problem-solving and communication abilities.

• Self-driven and comfortable working both independently and collaboratively within a global team.

• US citizenship is required.

• Preferred: experience with GCP or Azure.

• Preferred: knowledge of Kubernetes and Docker.

• Preferred: experience with AWS services like RDS and OpenSearch.

• Preferred: familiarity with infrastructure as code (e.g., Terraform) or scripting languages (Python, Bash).

• Preferred: basic understanding of cloud security concepts.

🏝️ Benefits

• Full-time employment.

• Opportunity to make a direct impact on securing next-generation cloud infrastructure.

• Collaborate with top-tier professionals.

• Career advancement opportunities within a rapidly growing cybersecurity company.