Site Reliability Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Ensure that we fulfill our customers' Service Level Agreements and respond to incidents promptly and professionally.

• Proactively oversee production environments to guarantee scalability, availability, and security.

• Enhance service performance alignment for customers and colleagues by minimizing or eliminating manual and repetitive tasks, as well as reducing bottlenecks and inefficiencies.

• Design, deliver, and manage critical business services that are operational 24/7 for customers and co-workers.

• Collaborate closely with Development and DevOps teams to equip them with the necessary tools and assist in the application release process.

• Participate in the design, construction, and scaling of our global product platform.

⛳️ Requirements

• Allocate an equal amount of time to building software that automates manual tasks and providing operational support for the products you oversee.

• Strike a balance between feature development speed and reliability while meeting service-level objectives.

• Respond to incidents, diagnose issues, and follow up on system outages or alerts.

• Conduct and assist in root cause analysis and blameless post-mortems to ensure incidents are comprehended and prevented in the future.

• Suggest enhancements to the infrastructure and product offerings.

• Increase the reliability, quality, and time-to-market of our software solutions.

• Offer out-of-hours support according to the on-call schedule.

🏝️ Benefits

• Benefit offerings outside the US may vary by country and will be aligned with local market practices. Eligibility and effective dates may differ for certain benefits and for team members under collective bargaining agreements.