Site Reliability Engineer

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Ensure comprehensive global coverage of our products.

• Accountable for providing all engineering teams with an exceptional development experience.

• Lead the implementation of Docker/Kubernetes across all engineering workstations.

• Guarantee that a high-quality observability setup is established.

• Deliver engineering support for all products.

• Collaborate with the Architecture team to shape product development direction.

• Engage in post-incident analysis reviews.

⛳️ Requirements

• Ensure all engineering teams enjoy a top-tier development experience through tooling, scripts, and support.

• Drive the implementation of Docker/Kubernetes across all engineering workstations, regardless of the operating system.

• Collaborate with the SRE team and other Architects to minimize discrepancies between workstations and cloud environments, and develop workarounds and solutions when necessary.

• Ensure that an excellent observability setup is in place.

• Serve as the go-to expert within the organization for all matters related to Docker and Containers.

• Maintain an active and up-to-date knowledge base and setup guides.

• Provide engineering support for all products.

• Work alongside the Architecture team to understand the anticipated direction of product development.

• Offer training, support, and resources to engineering teams.

• Inform the engineering team of any necessary code changes to support other cloud-based PaaS products.

• Assist the IT manager with device procurement for engineering teams.

• Supply QA teams with additional tooling and support as needed.

• Help the engineering team resolve workstation setup issues.

• Participate in product scrums as needed.

• Collaborate with the engineering team during code reviews.

• Ensure that vendor dependencies are documented and scoped.

• Address support escalation issues.

• Develop software/scripts to automate tasks and facilitate the work of engineering, operations, and support teams.

• Take part in post-incident reviews.

• Enhance the on-call process by reducing team burden while improving response times to issues.

• Participate in knowledge transfer sessions to enable the wider team to self-serve.

• Capture, analyze, and update relevant metrics (SLI, SLO, SLA).

• Create monitoring solutions to enhance availability and identify anomalies.

🏝️ Benefits

• We Are a Home-First Team: LineTen is dedicated to our home-first policy, prioritizing remote work while offering office spaces in London, England, and Porto, Portugal.

• We Believe in Having Fun: Our WellUs team organizes monthly events such as Pet Zoom Calls, 45-minute Yoga sessions, and after-hours cocktail classes.

• We Want You to Take a Break: We emphasize the quality of work over the number of hours logged. We provide flexible working hours and unlimited vacation time.