Site Reliability Engineer

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Design, create, test, and implement internal products and automations aimed at minimizing manual operational tasks and enhancing the productivity of the support team.

• Develop AI-driven solutions for troubleshooting, summarization, knowledge retrieval, work note generation, and operational decision support.

• Create and sustain applications and services utilizing Python, Angular, SQL, Databricks, SSIS, and other relevant enterprise technologies.

• Integrate applications with enterprise AI gateways and authorized model platforms.

• Engage in model selection, evaluation, and basic tuning processes.

• Convert operational challenges and support team requirements into product features and technical solutions.

• Collaborate with engineers, architects, technical leads, and stakeholders within an Agile framework.

• Assist in the deployment, monitoring, reliability, and ongoing improvement of production products.

• Contribute to coding standards, testing methodologies, documentation, and operational readiness.

• Recognize opportunities for automation, self-service, and intelligent tooling.

• Adhere to enterprise architecture, security, compliance, and software development standards.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.

• At least 3 years of experience in software development, automation engineering, application support engineering, site reliability engineering, or a similar technical role.

• Minimum of 3 years of hands-on experience in developing applications and automation solutions using Python and SQL.

• Experience in building, enhancing, and supporting web-based applications, APIs, automation tools, or enterprise software solutions.

• Over 1 year of experience with Angular or comparable front-end frameworks such as React or Vue.

• Familiarity with data engineering, ETL, or integration technologies, including Databricks, SSIS, or similar platforms.

• Understanding of the software development lifecycle, encompassing requirements gathering, testing, deployment, version control, and production support.

• Proven experience in troubleshooting and resolving intricate technical issues in production or operational settings with minimal supervision.

• Capability to work efficiently in Agile teams and collaborate with engineers, architects, and business stakeholders.

• Excellent written and verbal communication skills.

• Experience in developing AI-enabled or ML-enabled applications within an enterprise context is preferred.

• Familiarity with model evaluation, prompt tuning, retrieval-based patterns, or model selection is preferred.

• Knowledge of cloud platforms, data pipelines, observability, and automation frameworks is preferred.

• Minimum home internet speed of 25 Mbps download and 10 Mbps upload.

• Ability to work from a dedicated space without continuous interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Dedicated workspace requirement to protect member PHI/HIPAA information.

• Remote work arrangement.

• Occasional travel to Humana offices for training or meetings.