Site Reliability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main contact for technical issues that impact customers and lead the resolution of incidents in real-time.

• Follow incident management procedures and facilitate post-mortems to capture process enhancements and root-cause evaluations.

• Monitor and react to alerts from Zabbix, Grafana, and OpenSearch, taking corrective actions or managing escalations as needed.

• Ensure the stability and reliability of storage pods across all locations.

• Establish and refine definitions for monitoring alerts.

• Diagnose hardware replacements, troubleshoot systems, and implement configuration changes utilizing Ansible and Git repositories.

• Assist Data Center Technicians with advanced troubleshooting of pods, deployment inquiries, migration challenges, and Ansible playbooks.

• Oversee pre-deployment configuration and testing processes for Vault systems.

• Initiate migrations for Vault and conduct health checks on migration pods.

• Utilize Jenkins to deploy code updates across various environments.

• Identify and escalate network irregularities.

• Document IP assignments for networks in preparation for upcoming deployments.

• Monitor server farm releases and updates.

• Discover opportunities to automate routine operational tasks and document workflow processes.

• Participate in an on-call rotation, which may include working outside standard business hours as operational demands arise.

⛳️ Requirements

• Must reside in the United States and be eligible to work without requiring visa sponsorship.

• 2–4 years of practical experience in Systems Administration, Linux Operations, or SRE environments.

• Strong foundational knowledge of Linux systems.

• Proficient in using command-line interfaces.

• Familiarity with network cabling and topologies.

• Understanding of IP network classifications.

• Possess analytical problem-solving skills.

• Capability and enthusiasm to troubleshoot complex hardware and software interactions.

• Ability and motivation to automate repetitive processes.

• Excellent communication and collaboration skills across technical and non-technical stakeholders.

🏝️ Benefits

• Participation in an on-call rotation with the flexibility to work outside standard business hours, including weekends, evenings, or holidays, as operational requirements dictate.

• An equal opportunity workplace dedicated to diversity, equity, and inclusion.

• Opportunities for learning, development, and growth fostered by the company culture.