Shoemobile Analyst

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Analyze and provide recommendations to Footwear and Sales Leadership for the development of optimized scheduling scenarios that enhance fleet utilization and customer service.

• Oversee nationwide scheduling operations for approximately 25 Shoemobile trucks.

• Evaluate scheduling requests and manage Outlook and Csert/Csolve schedules.

• Track event success, project service frequency, and modify schedules based on customer demand, past event performance, and business needs.

• Examine scheduling data to uncover anomalies, exceptions, and utilization patterns.

• Suggest schedule modifications to enhance service efficiency, optimize service hours, and ensure compliance with DOT regulations.

• Collaborate with Shoemobile Services Managers, Sales partners, Service Coordinators, and Footwear Program Specialists to synchronize scheduling efforts.

• Proactively communicate scheduling changes and support consistent service delivery across designated markets.

• Integrate utilization, service, and operational data to propose truck deployment strategies, truck-location adjustments, and modifications to fleet capacity.

• Identify opportunities for improving scheduling processes, reporting, and system functionalities.

• Assist in company projects and ongoing improvement initiatives.

⛳️ Requirements

• A Bachelor's Degree or equivalent experience is required.

• A minimum of 2 years of experience in customer service, operations support, scheduling, forecasting, route planning, data analysis, or a related operational field.

• Familiarity with scheduling, routing, workforce management, calendar management, and Department of Transportation (DOT) regulations.

• Proficient in Microsoft Excel, Outlook, Power BI, SharePoint, Csert/Csolve, or similar scheduling and analytical tools.

• Experience in analyzing operational data and supporting scheduling decisions.

• Knowledge of data analysis and continuous improvement techniques.

• Proven experience in identifying operational challenges and formulating recommendations to enhance scheduling efficiency and fleet utilization.

• Experience collaborating with cross-functional stakeholders to coordinate operational activities, address scheduling issues, and achieve customer service objectives.

• Must possess authorization to work in the United States now and in the foreseeable future.

• This position is not eligible for sponsorship now or in the future.

🏝️ Benefits

• Medical, dental, vision, and life insurance plans available starting on the first day of employment.

• 6 complimentary sessions each year with a licensed therapist.

• 18 paid time off (PTO) days annually for full-time employees.

• 6 company holidays each year.

• 6% company contribution to a 401(k) Retirement Savings Plan with no required employee contribution.

• Employee discounts.

• Tuition reimbursement.

• Student loan refinancing options.

• Free access to financial counseling, education, and tools.

• Maternity support programs.

• Nursing benefits.

• Up to 14 weeks of paid leave for birth parents.

• Up to 4 weeks of paid leave for non-birth parents.