Shared Services Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main point of contact for designated client accounts and projects

• Oversee comprehensive project management across several simultaneous programs

• Coordinate internal assets and cross-functional teams to guarantee successful project delivery

• Create and uphold detailed project timelines, workback schedules, and execution plans

• Ensure timely project completion while adhering to scope and budget

• Monitor project status, proactively identify risks, and communicate mitigation strategies

• Manage alterations in project scope, schedule modifications, and operational escalations

• Facilitate effective and consistent communication with clients, leadership, field teams, and internal stakeholders

• Collaborate closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to aid execution

• Review project reports, compliance tracking, and execution data for precision and thoroughness

• Assist in the development and standardization of project workflows, documentation, and processes

• Produce and maintain comprehensive project documentation, reporting summaries, and project closeout materials

• Ensure resource availability and alignment according to project scope and timelines

• Escalate project risks, obstacles, or client concerns to leadership when necessary

• Foster strong client relationships through proactive communication and management of execution

• Support onboarding, mentoring, and knowledge sharing within the AM and PC teams

• Identify opportunities for operational enhancements, process efficiencies, and scalability

⛳️ Requirements

• 3–5 years of direct experience in Account Management, Project Management, Client Services, or a related field

• Demonstrated experience in managing multiple projects and client relationships concurrently

• Exceptional client-facing communication and relationship management abilities

• Outstanding written and verbal communication skills

• Strong organizational capabilities with meticulous attention to detail and follow-through

• Ability to juggle competing priorities in a fast-paced setting

• Experience in coordinating cross-functional teams and operational workflows

• Strong problem-solving, critical thinking, and risk management abilities

• Capability to work independently while ensuring strong team collaboration

• Proficient in creating project plans, timelines, reports, and project documentation

• Solid knowledge of Microsoft Office Suite, particularly Excel

• Familiarity with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools is preferred

• Experience in field execution, retail merchandising, marketing operations, or client services environments is preferred

• PMP, CAPM, PRINCE2, or similar project management certification is a bonus

🏝️ Benefits

• Competitive Salary

• Work remotely, from home

• Health/Dental/Vision benefits

• 401K Program with matching

• Paid Time Off

• Paid Holidays

• Partial Mobile Reimbursement

• Scholarship opportunities for employees and their direct family members

• Employee Assistance Program

• Leadership Development Program

• Employees receive special pricing for multiple clients