Services Sales Solution Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide clients through transformations in business, operations, and technology within the Financial Services and Health and Life Sciences sectors.

• Build and manage executive relationships with customers while delivering transformative initiatives.

• Oversee the adoption and utilization of Salesforce technology, customer relations, CSAT, and service delivery processes.

• Engage in pursuit activities for large-scale contracts, encompassing pitch presentations, scope and team definitions, pricing, and contract negotiations.

• Optimize technical architectures to align business needs with technical capabilities.

• Create and lead customer adoption strategies in collaboration with Sales, Success, Technology, Products, TMP, and Support teams.

• Direct the solution and technical architecture for complex and large-scale clients.

• Act as a billable lead architect during the discovery and development phases.

• Identify and address architectural risks associated with projects.

• Lead the architecture and design of intricate Salesforce projects.

• Offer architectural guidance to developers, administrators, business partners, and project teams.

• Counsel clients on enterprise architecture and the role of Salesforce within it.

• Create roadmaps and strategic advice that align with business goals and technical solutions.

• Evaluate requirements and analyze solution feasibility.

• Proactively identify, manage, and mitigate risks for both Salesforce and its customers.

• Mentor and develop members of the Professional Services team, enhancing their consulting, industry, product, competency, and leadership skills.

• Ensure adherence to industry regulations and standards.

• Monitor Salesforce advancements and trends, bringing innovative insights to clients.

• Establish internal processes, artifacts, and methodologies for effective customer service delivery.

• Ensure compliance with approved methodologies.

• Promote and drive solution perspectives across teams within regulated industries.

• Assist product teams in the development of industry-specific solutions for regulated sectors.

• Foster an architecture community and advocate for best practices.

• Facilitate architecture-community enablement that meets customer needs and leverages cross-cloud platform expertise.

⛳️ Requirements

• Over 10 years of experience in leading enterprise-level technology transformation initiatives with Fortune 500 companies.

• More than 10 years of relevant professional-services consulting experience.

• At least 10 years of experience in leading, managing, coaching, and developing team members.

• A minimum of 8 years of experience with cloud and cloud-based technologies.

• At least 5 years of experience in Financial Services or Healthcare and Life Sciences.

• 8+ years of experience with data architecture.

• 8+ years of experience in system-to-system integration, distributed architectures, and event-driven architecture utilizing common ESB platforms like MuleSoft.

• Bachelor’s degree or equivalent experience.

• Salesforce Certified Technical Architect status is desired or in progress towards achieving CTA.

• Proven ability to understand and address customers’ critical business challenges.

• Familiarity with system development, implementation, and operational-readiness concepts, practices, procedures, and deliverables.

• Solution-oriented mindset for developing comprehensive operational plans and resolving technical issues.

• Extensive experience managing C-suite customer relationships, particularly with technology and architecture leaders.

• Experience participating in pursuit teams and developing proposals.

• Exceptional executive-level written and verbal communication and presentation skills.

• Willingness to travel up to 80% of the time.

• Significant experience with security, compliance, scalable architectures, and highly available applications.

• Knowledge of DevOps and observability principles.

• Extensive experience in strategic roadmap planning with customer executives.

• Familiarity with Design Thinking and human-centered change methodologies.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k) plan.

• Employee stock purchase program.

• Potential for incentive compensation.

• Possibility of equity options.