Services Quality Manager

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Develop and sustain a Quality Management System (QMS) specifically designed for solar Operations & Maintenance (O&M) and service functions.

• Ensure adherence to ISO 9001 and ISO 55000 standards, emphasizing asset integrity, reliability, and performance.

• Integrate service quality procedures with asset management goals, including preventive maintenance, performance tracking, and lifecycle optimization.

• Collaborate with engineering and operations teams to guarantee that service activities enhance asset value and mitigate risk.

• Establish and track Key Performance Indicators (KPIs) for service quality, asset uptime, energy yield, and customer satisfaction.

• Lead investigations into root causes and apply corrective and preventive measures for service-related challenges.

• Propel continuous improvement initiatives throughout service workflows, documentation, and field operations.

• Engage with clients, subcontractors, and internal teams to ensure that service delivery aligns with contractual and regulatory standards.

• Assist clients during audits and performance evaluations by providing data-driven insights and quality documentation.

• Educate service technicians and field personnel on quality protocols, ISO 55000 principles, and asset care standards.

• Foster a culture of accountability, safety, and excellence in service delivery.

⛳️ Requirements

• Over 5 years of experience in quality assurance or asset management within utility-scale solar.

• Comprehensive understanding of the ISO 9001 and ISO 55000 frameworks.

• Proficient in solar O&M, SCADA systems, CMMS platforms, and performance analytics.

• Knowledgeable in asset lifecycle planning, risk-based maintenance, and reliability engineering.

• Preferred certifications in Quality (e.g., CQE, CQA) or Asset Management (e.g., IAM Certificate).

• Ability to think strategically with a systems-oriented approach to service and asset quality.

• Strong analytical and problem-solving capabilities.

• Effective communication skills with the ability to lead cross-functional teams.

• Proficient in quality tools (e.g., FMEA, Six Sigma, RCA) and data visualization platforms.

• Candidates must be legally authorized to work in the U.S. without the need for employer sponsorship, either now or in the future.

🏝️ Benefits

• Medical, dental, vision, basic life, and disability insurance.

• 401(k) plan.

• Vacation, sick, and holiday pay.