Services Architect, Asset Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main Professional Services team member offering recommendations and proposals for the implementation of Accruent Asset Solutions software.

• Align customer business challenges with solutions available on the Accruent platform.

• Utilize extensive functional and technical expertise in at least one Asset Solutions product, such as Maintenance Connection, TMS, Meridian, RedEye, or VxField.

• Collaborate with prospects, customers, Commercial Sales, Value Realization, Legal, Operations, Business Systems, and Professional Services Delivery.

• Draft proposals and contractual documents that define objectives, deliverables, and effort required.

• Work alongside Commercial Sales to accelerate solution sales while ensuring delivery integrity.

• Design and enhance implementation and expansion offerings with the leaders of Professional Services Delivery.

• Manage, interpret, and document customer requirements in Statements of Work and proposals.

• Engage in discovery reviews, RFPs, and Implementation Planning Meetings.

• Present Services philosophy, methodology, and best practices during the pre-sales phase.

• Establish trusted-advisor relationships with both prospects and customers.

• Improve processes to enhance the experiences of internal and external stakeholders.

• Visit customers and partners and participate in tradeshows/conferences up to 25% of the time.

• Suggest Professional Services and software product additions and enhancements based on customer feedback and competitive insights.

• Report to the Director of Services Sales.

• Undertake additional responsibilities as required.

⛳️ Requirements

• Bachelor’s degree in a relevant field (e.g., Information Systems, Computer Science, Business Administration) or equivalent experience in software technology implementation.

• At least 4 years of experience working with customers in project management, program management, or professional services.

• Excellent operational management, project management, and communication/presentation abilities.

• Experience in implementing large-scale software solutions through all phases of the client software implementation lifecycle.

• Capability to convert customer business needs into effective business solutions.

• Proven ability to prioritize and manage workflow to meet deadlines.

• Strong teamwork and leadership qualities to facilitate cross-functional collaboration.

• A drive for securing deals and streamlining the sales process.

• Advanced knowledge of one Asset Solutions product line and the capacity to learn a second.

• In-depth understanding of the value of Professional Services offerings, which include Implementation, Managed Services, and expansions.

• Proficient in Microsoft Office Suite.

• Familiarity with Salesforce.

• Basic knowledge of Certinia (formerly FinancialForce).

• Ability to adjust work hours to accommodate the time zones of prospects, customers, and colleagues.

• Willingness to travel up to 25% of the time.

🏝️ Benefits

• Personal development resources, coaching, and support through Accruent’s “Grow Without Limits” initiative.

• Full-time, exempt employment status.

• Equal opportunity employer.

• Reasonable accommodations available for applicants with disabilities.