Application Developer – ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, and execute custom applications and workflows on the ServiceNow platform.

• Work closely with business stakeholders to gather requirements and convert them into technical specifications.

• Configure and tailor existing ServiceNow modules.

• Integrate ServiceNow with external applications.

• Create and uphold high-quality, secure, and well-documented code.

• Perform testing to ensure the functionality and performance of ServiceNow applications.

• Diagnose and resolve technical issues related to ServiceNow.

• Maintain existing solutions, which include business rules, UI policies, client scripts, ACLs, workflows, dashboards, reporting, data imports, and service catalog development.

• Keep updated with the latest ServiceNow features and functionalities.

• Offer training and support to end-users.

• Deliver code and application configurations in accordance with a formalized Software Development Life Cycle (SDLC).

• Encourage mature practices in code development and release.

• Establish a robust Continuous Integration/Continuous Deployment (CI/CD) pipeline.

• Provide training and mentorship to junior team members.

⛳️ Requirements

• At least 5 years of experience as a ServiceNow developer.

• Strong understanding of the ServiceNow platform.

• Experience with the ServiceNow Development Studio.

• Proficient scripting skills in GlideScript and UI Script.

• Familiarity with ServiceNow modules such as Incident Management, Change Management, Problem Management, and Integration Hub.

• Experience with Service Catalog.

• Knowledge of HTML, CSS, and JavaScript.

• Proven experience with Integration Hub REST API.

• Expert understanding of SDLC.

• Certified ServiceNow Administrator.

• Excellent problem-solving and analytical abilities.

• Strong communication and collaboration skills.

• Capacity to work both independently and as part of a team.

• Enthusiasm for continuous learning and staying updated with ServiceNow advancements.

• Preferred: at least one year of experience in a data center or other relevant critical process environment.

• Preferred experience in Customer Experience, ITOM, CMDB, Security Operations, and Customer Service Management.

• Preferred ITIL v3/v4 certification.

• Preferred Certified ServiceNow Application Developer.

• Preferred CSM or Agile certification.

• Strong interpersonal, organizational, writing, analytical, and documentation skills.

• Ability to prioritize tasks and manage multiple assignments.

• Ability to work independently with minimal supervision on projects of varying complexity.

• Ability to provide training and mentorship.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance.

• 401(k) retirement plan.

• Flexible spending and Health Savings Account (HSA) options.

• Paid holidays.

• Paid time off.

• Paid volunteer days.

• Employee assistance program.

• Tuition assistance and reimbursement program.

• Parental leave.

• Military leave assistance and benefits package.

• QTS scholarship program for dependents.

• Wellness program.

• Competitive benefits package.

• Eligibility for bonuses.

• Roth and Traditional 401(k) matching contributions with immediate vesting.

• All employees are eligible for bonuses or commissions.

• Generous paid time off policies.

• Floating holidays.

• Stock Purchase Plan (SPP).

• 11 paid holidays each year, with additional compensation for holidays worked.

• Pet and legal insurance options.

• Q-Rest Sabbatical Program.

• Q-Anniversary Service Award Program.

• QTS Charitable Matching Gift Program.

• QTS Crisis Fund.