ServiceNow Technical Lead

This is a fully remote position, open to applicants in Saudi Arabia.

📋 Description

• Oversee the technical design, development, and deployment of ServiceNow solutions.

• Convert business requirements into scalable technical architectures and solutions.

• Configure and create ServiceNow applications utilizing JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and Script Includes.

• Design and execute integrations employing REST/SOAP APIs, IntegrationHub, MID Server, OAuth, SSO, and other integration technologies.

• Offer technical expertise across various ServiceNow modules, emphasizing ITSM, CMDB/CSDM, Integrations, and Platform Development.

• Direct technical efforts throughout the complete implementation lifecycle, covering design, development, testing, deployment, and production support.

• Conduct code reviews, uphold development standards, and ensure adherence to ServiceNow best practices.

• Resolve intricate technical, performance, and integration challenges.

• Mentor and provide technical direction to ServiceNow developers and consultants.

• Engage in customer workshops, solution demonstrations, PoCs, and presales activities.

• Create technical documentation, estimates, solution designs, and implementation plans.

• Identify technical risks and propose suitable solutions and mitigation strategies.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• Over 5 years of ServiceNow experience, including substantial hands-on development experience.

• Proven experience in leading the technical delivery of ServiceNow implementation projects.

• In-depth knowledge of ServiceNow platform architecture and development.

• Advanced proficiency in JavaScript and ServiceNow scripting.

• Strong understanding of REST/SOAP APIs, IntegrationHub, MID Server, and enterprise integrations.

• Good grasp of CMDB, CSDM, data models, security, and access controls.

• Familiarity with Agile/Scrum delivery methodologies.

• Excellent troubleshooting and analytical abilities.

• Strong communication skills and customer-facing capabilities.

• Capacity to lead developers while remaining technically hands-on.

• ServiceNow Certified System Administrator (CSA) highly preferred.

• ServiceNow Certified Application Developer (CAD) is preferred.

• Relevant Certified Implementation Specialist (CIS) certifications are preferred.

• ServiceNow Certified Technical Architect (CTA) is highly desirable for senior candidates.

• Experience working with a ServiceNow consulting partner or systems integrator.

• Experience delivering large enterprise or government ServiceNow implementations.

• Experience with multi-module ServiceNow programs.

• Experience designing ServiceNow integrations within complex enterprise environments.

• Experience with ServiceNow upgrades, platform governance, and technical health evaluations.

• Experience supporting presales, RFP responses, technical estimations, and solution demonstrations.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and certifications.

• Flexible working hours and remote work options.

• Supportive and collaborative team environment.

• Access to cutting-edge tools and technologies.