ServiceNow Technical Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a ServiceNow Technical Architect and Subject Matter Expert, driving the design, implementation, and enhancement of intricate, enterprise-level solutions on the ServiceNow platform.

• Define and take ownership of the enterprise ServiceNow architecture roadmap, ensuring its alignment with business strategies, security requirements, and IT objectives.

• Transform complex business and technical requirements into scalable, maintainable, and integrated ServiceNow solutions.

• Lead the comprehensive architecture and design across platform capabilities, encompassing ITSM, ITOM, HRSD, SecOps, and App Engine.

• Design and manage complex integrations utilizing REST/SOAP APIs, IntegrationHub, MID Server, and event-driven patterns.

• Establish and uphold platform governance, development standards, and architectural guidelines.

• Provide practical guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions.

• Conduct architecture evaluations, code reviews, and platform health assessments to ensure quality, performance, and scalability.

• Design and implement reusable and scalable platform components in accordance with ServiceNow best practices.

• Oversee platform lifecycle management, including upgrade planning, regression strategy, and release management.

• Promote the adoption of DevSecOps practices, including CI/CD pipelines, automated testing, and source control.

• Offer technical leadership and mentorship to developers and administrators; serve as an escalation point for complex technical issues.

• Collaborate with both executive and working-level stakeholders to align platform capabilities with mission and business outcomes.

• Assess and recommend emerging ServiceNow functionalities, including AI/automation and advanced analytics.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• A minimum of TEN (10) years of professional experience is required.

• Demonstrated experience as a lead or enterprise ServiceNow Architect on large-scale, multi-module implementations.

• Active ServiceNow Certified System Administrator (CSA) certification is highly preferred.

• Extensive expertise in ServiceNow platform architecture, including CMDB, CSDM, data modeling, and domain separation.

• Proven experience in designing and executing complex enterprise integrations.

• Familiarity with platform scalability, performance tuning, and instance optimization.

• Strong understanding of security architecture, including role-based access controls and compliance frameworks (e.g., NIST, FedRAMP).

• Established ability to create and enforce governance frameworks, SDLC processes, and development standards.

• Experience with DevOps/CI-CD tools (e.g., Git, Azure DevOps, Jenkins) in ServiceNow delivery.

• Capability to convey complex technical concepts to executive stakeholders and influence strategic decisions.

• US Citizenship is contractually required.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Position may qualify for a discretionary variable incentive bonus.

• Parental Leave and Adoption Assistance.

• 401(k) Retirement Plan.

• Basic Life & Supplemental Life Insurance.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability coverage.

• Student Loan PayDown program.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Skills Development & Certifications.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Emergency Back-Up Childcare Program.

• Mobility Stipend.