ServiceNow Solution Architect – CSM, FSM, SOM

This is a fully remote position, open to applicants in India.

📋 Description

• Creating customer applications focused on Work Order management, scheduling, and dispatching.

• Partnering with stakeholders to pinpoint essential functionalities within the tailored ServiceNow instance.

• Improving ServiceNow (SN) event rules as needed to guarantee appropriate CMDB binding.

• Engaging with technical Subject Matter Experts (SMEs) to gather crucial environmental information to assist with your service map and event-related tasks.

⛳️ Requirements

• Proven experience as a ServiceNow Solution Architect with a focus on FSM/CSM/SOM and related integrations.

• Deep understanding of FSM/CSM/SOM solutions along with the ability to communicate and implement these effectively.

• Capability to develop user interfaces tailored to diverse user audiences, based on custom application models or Service Portals.

• Experience in creating integrated logic and functional components that interact with ServiceNow's internal services and APIs (using REST).

• Familiarity with service-oriented and distributed application architecture within the enterprise, including web services, data access and persistence, client/server models, etc.

• Knowledge of both Credential-less and Credential-based Discovery methodologies.

• Skills in installing, configuring, and integrating ServiceNow FSM/CSM/SOM software products, with a focus on discovery, service mapping, certification management, Service Graph Connectors, and Multisource CMDB.

• Ability to prevent duplicate Configuration Items (CIs) using CI identifiers.

• Experience in extending Horizontal Discovery with custom Infrastructure Patterns and Application Patterns.

• Proficient in configuring, managing, and maintaining MID servers.

• Skilled in using the command line console for Service Mapping tasks.

• Ability to work with and transfer patterns across different environments for Service Mapping.

• Proficient in setting up Identification Rules for Service Mapping.

• Knowledgeable in discovering multi-tier services, including advanced pattern configurations for Service Mapping.

🏝️ Benefits

• We promote diversity, celebrate creativity, and value uniqueness.

• Encouraging a healthy work-life balance.

• Cultivating a culture that thrives on collaboration and innovation.

• Supporting the professional development of individuals and teams.