ServiceNow Support, Mid-Level

📋 Description

• Delivers daily platform support and configuration for TSA ServiceNow ITSM/ITOM.

• Assists with enhancements, testing, documentation, and the transition to Operations & Maintenance (O&M).

⛳️ Requirements

• 3-5 years of experience in supporting ServiceNow or comparable ITSM tools;

• Understanding of incident/request, change/release, and CMDB support concepts;

• Strong habits in maintaining runbooks, standard operating procedures (SOP), and test evidence;

• Essential skills include expertise in ServiceNow and ITSM.

🏝️ Benefits

• Convenience/Concierge – Virtual health visits, commuter benefits, pet insurance, and entertainment discounts designed to simplify your life.

• Development – Annual performance evaluations, tuition assistance, and opportunities for internal career advancement to help you succeed.

• Financial – Competitive 401(k) matching, life and disability insurance, and financial wellness resources to secure your future.

• Recognition – Annual awards, service anniversary celebrations, referral bonuses, and peer-to-peer acknowledgments that highlight your accomplishments.

• Wellness – Comprehensive healthcare coverage, wellness initiatives, flu vaccinations, and biometric screenings to promote your health.