IT Manager, ServiceNow

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• The ServiceNow Platform Manager is accountable for the overall health, stability, and strategic direction of the ServiceNow platform throughout the organization.

• Act as the main point of ownership to ensure the platform remains secure, scalable, compliant, and aligned with both business and IT objectives.

• Supervise platform architecture, configuration standards, environment management, integrations, upgrades, and release planning.

• Manage vendor relationships, licensing, and risks associated with the platform while ensuring compliance with security and regulatory standards.

⛳️ Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field, or equivalent professional experience.

• A minimum of 8 years of progressive IT experience, including at least 5 years working on the ServiceNow platform in roles such as administrator, developer, architect, or platform leadership.

• Over 3 years in a leadership or management role, supervising technical teams, platform operations, or enterprise applications.

• Practical experience in administering and managing ServiceNow within a medium to large enterprise environment.

• Strong comprehension of core ServiceNow architecture, including environment management, CMDB/data model concepts, security (ACLs/roles), update sets, application scope, and integrations (REST, SOAP, MID Server).

• Experience in leading platform upgrades, releases, and lifecycle planning.

• ServiceNow Certified System Administrator (CSA) is required; ITIL Foundation (v3 or 4) or an equivalent certification is also necessary.

🏝️ Benefits

• Health insurance

• 401(k)

• Paid time off

• Flexible work arrangements