ServiceNow Solutions Architect – V

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete ServiceNow architecture, solution design, and implementation strategy; take responsibility for the platform roadmap from initial discovery through to go-live and ongoing optimization.

• Manage delivery teams (developers, functional analysts, administrators, testers) on intricate, multi-module implementations (ITSM, CSM, HRSD, GRC, FSO, etc.); ensure compliance with ServiceNow best practices and platform governance.

• Collaborate with C-suite executives (CIO, CTO, CFO, business unit leaders) and cross-functional business stakeholders to establish a strategic platform vision, desired business outcomes, and change management processes.

• Create scalable, secure, and maintainable architectural solutions for ServiceNow modules, integrations, and custom applications.

• Design the platform architecture, data models, integration patterns, and data governance frameworks in accordance with client regulatory and operational requirements.

• Work closely with IT project managers and business analysts to convert business requirements into ServiceNow solution designs and detailed user stories.

• Ensure that solutions are aligned with enterprise architecture, business needs, and platform best practices.

• Review technical design documents, data models, and integration patterns to ensure quality and compliance.

• Lead scope management, risk mitigation, and escalation resolution on complex implementations; promote accountability for timelines, technical quality, and business outcomes.

• Collaborate with IT project managers, implementation partners, developers, and systems integrators; coordinate delivery across both internal and external teams to ensure alignment, knowledge transfer, and sustainable handoffs.

• Evaluate existing ServiceNow instances; provide recommendations for remediation and optimization strategies.

• Participate in and/or lead governance boards, steering committees, and strategy forums; act as the main escalation point for technical strategy, business alignment, and change management decisions.

• Develop proof-of-concept demonstrations, technical specifications, and comprehensive business cases that quantify platform value and organizational outcomes.

• Coach and mentor junior architects, functional leads, and delivery teams on ServiceNow best practices, design patterns, and implementation methodologies.

⛳️ Requirements

• Bachelor's degree in computer technology or a comparable combination of education and experience.

• A minimum of eight (8) years of experience in ServiceNow Platform Expertise (Primary Focus).

• At least eight (8) years of hands-on experience in designing and implementing ServiceNow solutions across various product lines (ITSM, CSM, HRSD, GRC, FSO, SAM, or equivalent).

• ServiceNow Certified Technical Architect (CTA).

• Certified Master Architect (CMA).

• Enterprise Architecture Certification.

• Significant experience with ServiceNow Financial Services Operations (FSO), Software Asset Management (SAM) modules, Third-Party Risk Management (TPRM), SPM, or AI.

• In-depth knowledge of core ServiceNow platform capabilities: application configuration, scripting (JavaScript, Glide), integrations (REST/SOAP APIs, MuleSoft), workflow design, and data modeling.

• Ability to manage delivery teams consisting of 5-50 people across various functional and technical disciplines.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Professional development.