ServiceNow Solutions Architect – Senior

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for guiding the design and execution of transformative platform implementations.

• Collaborate directly with IT leadership, ServiceNow development teams, and business stakeholders to convert organizational goals into scalable, value-oriented ServiceNow solutions.

• Engage with implementation partners, participate in internal governance boards, and collaborate across IT and business functions to enhance platform adoption and achieve sustainable value realization.

• Oversee the complete ServiceNow architecture, solution design, and implementation strategy; manage the platform roadmap from discovery to go-live and optimization.

• Direct delivery teams (including developers, functional analysts, administrators, and testers) on intricate, multi-module implementations (ITSM, CSM, HRSD, GRC, FSO, etc.); ensure compliance with ServiceNow best practices and platform governance.

• Interact with C-suite executives (CIO, CTO, CFO, business unit leaders), IT leadership (Senior Directors, Directors, Release Train Engineers), and cross-functional business stakeholders to establish a strategic platform vision, desired business outcomes, and change management processes.

• Define scalable, secure, and maintainable architectural solutions for ServiceNow modules, integrations, and custom applications.

• Work alongside IT project managers and business analysts to convert business requirements into ServiceNow solution designs and detailed user stories.

• Ensure solution alignment with enterprise architecture, business requirements, and platform best practices.

• Evaluate technical design documents, data models, and integration patterns for quality assurance and compliance.

• Lead scope management, risk mitigation, and escalation resolution for complex implementations.

⛳️ Requirements

• Bachelor's degree in computer technology or a related field, or a similar combination of education and experience.

• A minimum of eight (8) years of experience in ServiceNow Platform Expertise (primary focus), ideally in ServiceNow solution architecture, implementation, and delivery.

• At least eight (8) years of hands-on experience in designing and implementing ServiceNow solutions across various product lines (ITSM, CSM, HRSD, GRC, FSO, SAM, or equivalent).

• ServiceNow Certified Technical Architect (CTA).

• Certified Master Architect (CMA).

• Enterprise Architecture Certification.

• Extensive experience with ServiceNow Financial Services Operations (FSO) and Software Asset Management (SAM) modules.

• Strong understanding of core ServiceNow platform capabilities: application configuration, scripting (JavaScript, Glide), integrations (REST/SOAP APIs, MuleSoft), workflow design, and data modeling.

• Proven ability to manage delivery teams ranging from 5 to 50 people across functional and technical areas.

• Proficient in leading three or more complex, multi-year ServiceNow implementations from design through go-live and subsequent optimization.

• Familiarity with essential commercial business functions and workflows that ServiceNow supports (finance, operations, IT service delivery, HR).

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Professional development.