ServiceNow Solutions Architect – Customer Workflows

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary architect on projects to define technical direction and guide the development team in delivering client solutions through ServiceNow configurations, integrations, and custom development.

• Participate in and/or facilitate design workshops, as well as development, testing, and deployment activities with some of ServiceNow’s leading enterprise and public sector clients.

• Take ownership of technical deliverables associated with ServiceNow configurations and/or integration development.

• Cultivate a deep understanding of the solutions we deliver and our clients’ business needs.

• Serve as the main technical point of contact for executive-level clients, assisting engagement and program managers.

• Contribute to business development and pre-sales initiatives as the technical lead/architect.

• Offer expert-level support and technical guidance to the implementation team.

• Address Request for Information/Proposal documents promptly.

• Demonstrate expertise in ServiceNow best practices and the products we implement.

⛳️ Requirements

• A seasoned ServiceNow Consultant with a proven track record in both designing and executing ServiceNow implementations.

• Possess a minimum of 6 years of experience in ServiceNow architecture, development, and integration.

• Knowledgeable in ServiceNow's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio.

• Responsible for the design, implementation, and management of ServiceNow solutions for large-scale projects.

• Act as a mentor and advisor to technical consultants and clients.

• Client-focused with excellent communication and presentation skills, dedicated to fostering long-term partnerships.

• Hold a ServiceNow Certified System Administrator (CSA) certification and preferably a Certified Implementation Specialist for CSM (CIS-CSM) & Certified Application Developer (CAD).

• Driven by a passion for doing the right thing, regardless of the number of attempts it takes.

• An adventurous spirit willing to travel up to 20% of the time.

🏝️ Benefits

• A family-first culture with unlimited PTO after your first year.

• Comprehensive health benefits with free coverage for you and competitive rates for your family.

• 401k match alongside a variety of additional benefits.

• An investment in your ongoing growth and development through training opportunities and certifications.

• The chance to make a meaningful impact alongside fellow ServiceNow experts who genuinely believe in teamwork and transforming the world.