ServiceNow Application Developer

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver enhancements, configurations, and backlog items for ServiceNow in alignment with sprint priorities and business goals.

• Design and create custom REST API integrations with external systems, ensuring compliance with the platform architecture.

• Implement AI-driven development practices while utilizing the ServiceNow AI stack, including Now Assist and Predictive Intelligence, to enhance solution quality and efficiency.

• Collaborate with the Solution Architect and stakeholders to develop scalable, best-practice ServiceNow solutions.

• Utilize automation principles to boost speed, quality, and efficiency of delivery across the backlog.

• Support sprint execution by engaging in development, peer reviews, testing, deployment preparation, and continuous improvement of the platform.

• Participate in sprint ceremonies such as planning, stand-ups, reviews, and retrospectives.

• Contribute to technical documentation, facilitate knowledge transfer, and ensure compliance with the Team Working Agreement.

• Provide technical guidance and conduct code reviews for Senior Developers, acting as a point of escalation for complex development issues.

• Take responsibility for complex integrations and high-priority backlog items that necessitate architectural alignment.

⛳️ Requirements

• 9–12 years of experience in ServiceNow development.

• 6–9 years of ServiceNow development experience for Senior Developer roles.

• Proficient in hands-on development within ServiceNow, covering Flow Designer, Business Rules, Client Scripts, Script Includes, and REST API integrations.

• Strong understanding of ITSM module configuration and platform governance principles.

• Experience in Agile/Scrum delivery teams, utilizing Jira or similar tools.

• Familiarity with AI-enhanced ServiceNow features such as Now Assist and Predictive Intelligence.

• Exceptional problem-solving abilities and attention to detail in complex, customized environments.

• Experience with both ITSM and CSM modules is preferred as future engagement may extend to CSM.

• Previous exposure to large enterprise or regulated industry environments (healthcare, medical devices, or similar).

• Possession of ServiceNow micro-certifications or badges in AI, Now Assist, or automation features.

• Certified System Administrator (CSA) — Required.

• Certified Application Developer (CAD) — Required.

• Certified Implementation Specialist (CIS) — ITSM — Preferred.

• Certified Implementation Specialist (CIS) — CSM — Advantageous.

🏝️ Benefits

• Comprehensive health insurance plans.

• Competitive salary with performance-based bonuses.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Supportive and inclusive work environment.