QA Tester

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate with two Scrum teams located in the US and the Philippines to plan, design, execute, and oversee testing activities for ServiceNow CSM.

• Create and implement test cases, scripts, plans, and procedures (both manual and automated) that align with CSM best practices.

• Validate the migration of custom ServiceNow applications into the CSM framework, ensuring adherence to design principles and business objectives.

• Serve as a consultative partner, engaging with client stakeholders to comprehend requirements, identify risks, and suggest enhancements.

• Facilitate knowledge transfer and provide mentoring to client team members regarding CSM features, design principles, and practical applications.

• Ensure traceability among requirements, test cases, and defects, with diligent follow-up until resolution.

• Contribute to the continuous enhancement of testing processes, tools, and methodologies within an Agile/Scrum context.

• Clearly document and communicate testing results, risks, and recommendations to both technical and business stakeholders.

⛳️ Requirements

• An active ServiceNow Certified System Administrator (CSA) certification is mandatory.

• Demonstrated experience in testing ServiceNow applications.

• Previous participation in ServiceNow migrations or implementations, preferably involving transitions from custom to standard.

• A thorough understanding of Agile/Scrum methodology, with experience in working with distributed teams.

• Exceptional communication, consulting, and stakeholder engagement skills.

• Capability to mentor and support client team members, promoting skill enhancement.

• Strong analytical, follow-up, and problem-solving abilities, with a focus on achieving outcomes and ensuring client success.

• Experience in testing the ServiceNow CSM module, along with knowledge of CSM capabilities, design principles, and best practices, is preferred but not mandatory.

🏝️ Benefits

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Opportunities for professional development and continuous learning.

• Flexible work hours and remote working options.

• A collaborative and inclusive work environment that values diversity.

• Competitive salary and performance-based bonuses.