ServiceNow Business Analyst

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Conduct discovery and business process analysis activities across various BCBS Local Plans.

• Lead workshops and sessions with Subject Matter Experts to gather: Current-state workflows, operational variations, pain points and opportunities, as well as technical and integration dependencies.

• Create documentation for: As-is and future-state workflows, functional and non-functional requirements, findings from gap analysis, readiness assessments, executive summaries, and onboarding recommendations.

• Analyze APIs, data flows, integrations, legacy systems, and system dependencies.

• Assist in the standardization of future-state processes and optimization of workflows in line with ServiceNow capabilities.

• Participate in governance meetings, prepare executive reports, and facilitate the transition into implementation phases.

• Ensure that deliverables are ready for implementation, scalable, and in accordance with the overall transformation roadmap.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 2 years of hands-on experience with ServiceNow.

• At least 2 years of experience in business analysis, process consulting, or operational transformation.

• Extensive experience in conducting enterprise discovery and gathering requirements.

• Proven experience in facilitating workshops and aligning stakeholders.

• Strong expertise in: Business process mapping, gap analysis, workflow documentation, and requirements management.

• Experience collaborating across business and IT departments.

• Outstanding communication, facilitation, and executive presentation abilities.

• Must be authorized to work solely in the United States.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Professional development.