ServiceNow Solution Architect – TSM/OMT

This is a fully remote position, open to applicants in India.

📋 Description

• Design and develop customer applications for Work Order Management, scheduling, and dispatching tasks.

• Work closely with stakeholders to pinpoint essential functionalities within tailored ServiceNow instances.

• Improve ServiceNow event rules to ensure correct binding with the Configuration Management Database (CMDB).

• Collaborate with technical subject matter experts (SMEs) to gather environmental information that supports service mapping and event operations.

⛳️ Requirements

• Proven experience with TSM/OMT in ServiceNow.

• Strong understanding of TSM/OMT solutions, with the ability to communicate and implement them effectively.

• Capability to develop user interfaces tailored for various audiences using custom application models or Service Portals.

• Experience in creating integrated logic and functional components that interface with ServiceNow internal services and REST APIs.

• Familiarity with service-oriented and distributed enterprise application architecture.

• Knowledge of both credential-less and credential-based Discovery methodologies.

• Competence in installing, configuring, and integrating ServiceNow TSM/OMT software products, with an emphasis on Discovery, Service Mapping, Certification Management, Service Graph Connectors, and Multisource CMDB.

• Skill in preventing duplicate Configuration Items (CIs) using CI identifiers.

• Ability to enhance Horizontal Discovery through custom Infrastructure Patterns and Application Patterns.

• Understanding of managing, configuring, and maintaining MID servers.

• Proficiency in using the command line console for Service Mapping.

• Ability to work with and transition patterns between different environments for Service Mapping.

• Expertise in configuring Identification Rules for Service Mapping.

• Knowledge of the Discovery process for multi-tier services, including advanced pattern configuration for Service Mapping.

🏝️ Benefits

• Healthy work-life balance.

• Collaborative and innovative culture.

• Support for professional growth.

• Commitment to diversity and inclusion.

• Equal opportunity workplace.

• Support for disability accommodations.