ServiceNow Solution Architect – SPM

This is a fully remote position, open to applicants in India.

📋 Description

• Lead, coach, and mentor a team of Software Engineers.

• Architect, design, and implement ServiceNow platform solutions for advisory and project professional services.

• Ensure that team organization, individual growth, and communication are in line with the Delivery vision.

• Support teams in achieving high performance while promoting inter-team collaboration and productivity.

• Deliver quantifiable positive outcomes within client and team timelines and budgets.

• Prepare and facilitate customer workshops to gather and define customer requirements.

• Collaborate with Delivery Management to develop plans based on customer needs and budget.

• Research industry trends and innovative opportunities to recommend product enhancements.

• Provide engineers with architectural blueprints and implementation specifications.

⛳️ Requirements

• 8-12 years of experience in IT Services and ServiceNow consulting projects.

• Strong understanding of ServiceNow SPM modules.

• In-depth knowledge of architectural principles for cloud-based platforms.

• Proven experience in business architecture.

• Experience in supporting large client programs from an integration and support standpoint.

• Excellent written and verbal communication skills.

• Strong leadership abilities.

• Effective facilitation, coaching, and mentoring skills with the capacity to inspire a team.

• Strong problem-solving abilities; capacity to simplify complex situations.

• Capability to deliver a high level of customer satisfaction.

• Comfortable working in a matrixed organizational structure.

• Adaptable to working with ambiguity and change.

• Bachelor’s degree in Computer Science, Business Administration, or equivalent work experience.

• Certified System Administrator (CSA) and relevant ServiceNow Workflow Domain certifications.

🏝️ Benefits

• Diverse and inclusive workplace.

• Equal opportunity workplace and affirmative action employer.

• Disability accommodation available upon request.