ServiceNow Solution Architect – FSO, FSM, CSM

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Act as the main technical liaison for FSO programs, representing the engineering team to clients in the insurance and financial services sectors.

• Organize customer workshops to gather and clarify requirements related to policy servicing, claims, and customer support.

• Develop FSO solutions that address client business challenges, industry demands, and adhere to ServiceNow best practices.

• Provide engineers with architectural frameworks and requirements for the implementation of FSO, CSM, and FSM.

• Create and estimate user stories, oversee engineers’ tasks, and ensure the quality and timely delivery of development work.

• Lead, coach, and mentor Software Engineers, aligning project assignments with each engineer’s expertise.

• Collaborate with Project Managers to manage scope changes and address technical challenges.

• Conduct demonstrations, prepare documentation, and facilitate knowledge transfer sessions.

• Write and publish technical and procedural documentation in the company repository.

• Investigate trends in the insurance and financial services sectors to suggest improvements to NewRocket’s FSO products and services.

⛳️ Requirements

• 8–12 years of experience in application development within a SaaS, PaaS, or enterprise software environment.

• Over 3 years of experience with the ServiceNow platform, possessing a comprehensive understanding of its architecture.

• Practical experience in designing and implementing ServiceNow Financial Services Operations (FSO) solutions.

• Relevant experience in the insurance industry, whether with a carrier or through program delivery for insurance clients.

• Familiarity with insurance processes, including policy servicing and claims management.

• Experience with CSM and FSM, along with a fundamental understanding of the CSM data model.

• Strong scripting skills in ServiceNow.

• Working knowledge of SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.

• Capability to lead the development and implementation of ServiceNow solutions in client settings.

• Experience with Agile/Scrum methodologies.

• Excellent problem-solving abilities and a knack for simplifying complex scenarios.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Commitment and ability to pursue ongoing education within the ServiceNow platform and beyond.

• ServiceNow Certified System Administrator (CSA), current or to be obtained within 6 months of hire.

• ServiceNow Certified Implementation Specialist (CIS) in a relevant field, current or to be obtained within 6 months of hire.

• ITIL Foundation certification is preferred.

• ServiceNow Micro-certifications are preferred.

• Familiarity with ServiceNow AI capabilities such as Now Assist and AI Agents is advantageous.

🏝️ Benefits

• Official ServiceNow training to assist in achieving multiple certifications.

• Support and guidance on various projects.

• Opportunity to create innovative solutions with clearly defined success expectations.

• A diverse and inclusive workplace.

• An equal opportunity workplace and affirmative action employer.

• Support for disability accommodations.