ServiceNow Solution Architect – CSM/FSM, SOM/TSOM

This is a fully remote position, open to applicants in India.

📋 Description

• Engage with end-users and key stakeholders to collect system requirements for CSM/FSM.

• Design and execute CSM programs, policies, and control frameworks.

• Conduct advanced troubleshooting and root cause analysis for issues on the ServiceNow platform.

• Participate in project teams that define, design, and create CSM solutions on the ServiceNow platform.

• Provide support and maintenance for integrations between ServiceNow and external systems.

• Collaborate with stakeholders and end users to comprehend requirements and deliver effective ServiceNow solutions.

• Take part in platform upgrades, cloning, patching, and performance optimization initiatives.

• Promote update sets and data across applicable ServiceNow environments.

• Ensure compliance with best practices in ServiceNow development and configuration.

• Coordinate with the existing ServiceNow technical lead for map/event work to maintain a consistent approach.

⛳️ Requirements

• Over 10 years of experience in developing and implementing solutions on the ServiceNow platform, specifically with CSM and Custom Applications.

• At least 5 years of experience in software development involving ServiceNow CSM products.

• A minimum of 3 years of experience in an architect role.

• Extensive experience with ServiceNow modules, including CSM, FSM, and SOM/TSOM.

• Strong understanding of security frameworks and compliance standards.

• Proficient in coding and configuring integrations between ServiceNow and data source systems.

• Experience collaborating with risk or compliance teams, tools, and practices.

• Capability to understand business challenges and translate them into technical requirements, designs, and solutions.

• Familiarity with Web Services Integration (SOAP, REST).

• Knowledge of all aspects of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.

• Ability to create technical design documents and user documentation.

🏝️ Benefits

• Official ServiceNow training for multiple certifications.

• Commitment to fostering a diverse and inclusive workplace.

• Equal opportunity employer and affirmative action workplace.