ServiceNow QA Tester

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Conduct functional, regression, integration, and user acceptance testing (UAT) for ServiceNow applications and workflows.

• Create, document, maintain, and implement comprehensive test cases and UAT scripts based on business requirements and acceptance criteria.

• Carry out manual testing of forms, reports, configurations, workflows, and role-based access controls.

• Execute and sustain automated tests utilizing ServiceNow Automated Test Framework (ATF) or similar test automation tools, as relevant.

• Verify application enhancements, defect resolutions, integrations, data modifications, and release updates across development and testing environments.

• Identify, document, monitor, and retest defects until resolution.

• Work closely with business analysts, developers, and stakeholders to clarify requirements, confirm expected outcomes, and address testing challenges.

• Assist in UAT coordination, release readiness, production validation, and the gathering of test evidence.

• Keep precise testing documentation and ensure results comply with relevant security, compliance, and project standards.

• Engage in Agile ceremonies, sprint activities, and release planning to facilitate quality delivery.

⛳️ Requirements

• U.S. citizenship and an active Secret security clearance are required.

• A minimum of 3 years of experience in software testing, quality assurance, or test engineering is necessary.

• At least 3 years of experience testing ServiceNow applications or similar enterprise workflow platforms is required.

• A minimum of 3 years of experience in Agile delivery environments, including user stories, acceptance criteria, and sprint ceremonies is essential.

• A bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline is required.

• Practical experience in developing and executing test cases, documenting results, identifying defects, and validating fixes is essential.

• Experience in performing functional, regression, integration, and user acceptance testing is needed.

• Familiarity with workflow dependencies, system integrations, data validation, and role-based access controls is important.

• Strong analytical, problem-solving, communication, and collaboration skills are essential.

• Exceptional attention to detail and a dedication to comprehensive test coverage, precise documentation, and clear defect reporting are required.

• Ability to work autonomously, prioritize conflicting tasks, adapt to evolving requirements, and take ownership of assigned deliverables is necessary.

• Sound judgment in resolving issues independently and escalating concerns when needed is critical.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Disability and Life Insurance

• Parental Leave

• 401K

• Paid Time Off