ServiceNow QA Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop test strategies, plans, and cases based on business and technical specifications. Identify test scenarios for intricate workflows across various ServiceNow modules. Ensure comprehensive coverage across functional, regression, integration, and UAT cycles.

• Conduct validation of configurations including forms, workflows, business rules, client scripts, and UI policies. Execute end-to-end testing across ITSM (Incident, Change, Problem, Request), CSM/RSM (case management, customer workflows), FSM (dispatch, scheduling, mobile workflows), and S2P (procurement lifecycle, supplier workflows).

• Create and maintain automated test scripts. Spot opportunities to enhance automation coverage and minimize manual processes. Integrate automated tests into CI/CD pipelines where applicable.

• Test integrations between ServiceNow and external systems (REST/SOAP APIs, middleware). Validate data transformations, migration accuracy, and data integrity. Perform API testing using tools such as Postman or similar.

• Identify, log, track, and prioritize defects using standard tools. Collaborate closely with development teams to reproduce and resolve issues. Conduct root cause analysis and ensure closure with quality validation.

• Collaborate with developers, architects, and business teams to clarify requirements. Support UAT cycles and business validation. Provide QA sign-off and report quality metrics.

• Ensure compliance with QA standards, processes, and governance. Continuously enhance testing frameworks, methodologies, and coverage. Advocate for quality throughout the software development lifecycle.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Demonstrated experience in QA/testing within the ServiceNow ecosystem.

• Strong comprehension of ServiceNow platform capabilities and modules.

• Hands-on experience with functional and regression testing of ServiceNow configurations (forms, workflows, scripts – from a testing perspective) and API/integration testing (REST/SOAP).

• Familiarity with Agile/Scrum methodologies.

• ServiceNow certifications (CSA, CIS-CSM, CIS-FSM, CIS-Sales) or equivalent certifications from Salesforce/Pega (preferred).

• Experience with test automation tools (ATF in ServiceNow, Selenium, JUnit, etc.) (preferred).

• Familiarity with AI/GenAI testing methodologies (validating chatbot workflows, AI predictions, explainability testing) (preferred).

• Knowledge of compliance/regulatory testing (data privacy, audit, accessibility) (preferred).

• Background in telecom, retail, or healthcare preferred.

🏝️ Benefits

• Opportunity to engage in advanced ServiceNow programs.

• Strong domain focus on FSM and CRM workflows.

• Collaborative, high-performance consulting environment.

• Competitive compensation and opportunities for growth.