
ServiceNow Practice Lead
Posted Jun 3

Posted Jun 3
This is a fully remote position, open to applicants in Portugal.
• Act as the principal architect for the ServiceNow platform, managing its configuration, implementation, and ongoing maintenance.
• Lead a team dedicated to the development and enhancement of the ServiceNow platform to achieve business goals.
• Work closely with stakeholders to ascertain business requirements and ensure they align with ServiceNow functionalities.
• Establish and implement best practices for ServiceNow governance, security, and optimization.
• Guarantee seamless integration of ServiceNow with other enterprise applications and systems.
• Supervise the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.
• Manage license compliance, ensuring the organization adheres to ServiceNow licensing agreements.
• Cultivate relationships with ServiceNow and third-party vendors to ensure optimal service delivery and platform support.
• Demonstrated experience with ServiceNow as an architect or in a leadership role.
• Extensive expertise in ServiceNow ITSM, CSM, and HRSD platform development, configuration, and administration.
• In-depth knowledge of ITIL best practices and ITSM and HR processes.
• Familiarity with ServiceNow NowAssist AI is a plus.
• ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly preferred.
• Proven leadership abilities with experience in managing technical teams.
• Exceptional communication and collaboration skills.
• Proficient in English.
• Flexible Leave
• Paid Time Off
• Remote working opportunities
• Global Wellbeing Days
Mollica IT
teamative
Runtalent
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