ServiceNow Practice Lead

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Act as the principal architect for the ServiceNow platform, managing its configuration, implementation, and ongoing maintenance.

• Lead a team dedicated to the development and enhancement of the ServiceNow platform to achieve business goals.

• Work closely with stakeholders to ascertain business requirements and ensure they align with ServiceNow functionalities.

• Establish and implement best practices for ServiceNow governance, security, and optimization.

• Guarantee seamless integration of ServiceNow with other enterprise applications and systems.

• Supervise the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.

• Manage license compliance, ensuring the organization adheres to ServiceNow licensing agreements.

• Cultivate relationships with ServiceNow and third-party vendors to ensure optimal service delivery and platform support.

⛳️ Requirements

• Demonstrated experience with ServiceNow as an architect or in a leadership role.

• Extensive expertise in ServiceNow ITSM, CSM, and HRSD platform development, configuration, and administration.

• In-depth knowledge of ITIL best practices and ITSM and HR processes.

• Familiarity with ServiceNow NowAssist AI is a plus.

• ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly preferred.

• Proven leadership abilities with experience in managing technical teams.

• Exceptional communication and collaboration skills.

• Proficient in English.

🏝️ Benefits

• Flexible Leave

• Paid Time Off

• Remote working opportunities

• Global Wellbeing Days