ServiceNow Lead Engineer – ITOM

This is a fully remote position, open to applicants in India.

📋 Description

• Lead, coach, and mentor a team of Software Engineers providing professional services to customers.

• Develop and implement customizations in ServiceNow based on functional and technical specifications, best practices, and internal coding standards.

• Collaborate with end-users, IT teams, and key stakeholders to collect ITOM system requirements.

• Assist customers in grasping technical solutions that meet their business needs.

• Tailor ServiceNow applications and support the deployment of new applications and modules.

• Configure the Application UI, workflows, work orders, transfer orders, inventory, and technician locations.

• Implement Flow Designer, Business Rules, scripting, integrations, and logic.

• Set up REST/SOAP integrations between ServiceNow and various applications.

• Guide project team members through peer reviews and offer technical support.

• Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders.

• Engage in user acceptance testing of service maps, impact rules, and event management tasks.

• Promote update sets and data across relevant ServiceNow environments.

• Address production incidents pertaining to the assigned scope.

• Coordinate with the existing ServiceNow technical lead regarding mapping and event work.

• Maintain operational documentation and standard operating procedures (SOPs).

⛳️ Requirements

• A minimum of 5 years of experience in supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM.

• Proficiency in integrating ServiceNow with other systems/platforms using both mid servers and cloud-to-cloud solutions.

• Experience with Web Services Integration (SOAP, REST) and automated, bi-directional integrations.

• Familiarity with data extraction technologies such as JDBC, ODBC, or ETL integrations.

• Strong knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.

• Background in strategic planning, resource allocation, production methods, and the coordination of personnel and resources.

• Capability to create technical design documents and user manuals.

• Ability to adapt swiftly in a dynamic environment.

• A four-year degree in Computer Science, Computer Engineering, Information Systems, or equivalent work experience.

• Commitment to ongoing education within the ServiceNow platform, including completion of ServiceNow competency certifications and module accreditations.

• Preferred certifications include: ITIL Foundation, ServiceNow CSA, and CAD.

🏝️ Benefits

• Official ServiceNow training opportunities.

• Support and guidance throughout projects.

• Potential to earn multiple ServiceNow certifications.

• A diverse and inclusive work environment.

• An equal opportunity workplace and an affirmative action employer.

• Disability accommodations available.