ServiceNow ITSM Developer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Create and uphold scalable, secure, and maintainable ServiceNow solutions, with an emphasis on ITSM modules.

• Engage in development utilizing Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.

• Configure essential ITSM modules (Incident, Problem, Change, Request, Knowledge).

• Enhance Service Catalog items and workflows to boost usability and user adoption.

• Collaborate with stakeholders to streamline workflows and elevate user experience.

• Assist in incident triage, root cause analysis, and ensure platform stability.

• Uphold development standards and align with governance requirements.

• Facilitate integrations (e.g., SAP).

• Take part in testing, deployment, and ongoing support activities.

• Diagnose platform issues and deliver effective resolutions.

⛳️ Requirements

• Over 7 years of ServiceNow expertise, specifically in ITSM Modules.

• ACTIVE Secret Clearance required.

• Proven development experience with ITSM modules and scripting capabilities.

• Background in supporting production environments.

• In-depth knowledge of ServiceNow architecture and ITIL principles.

• Experience in complex environments and Agile methodologies.

• U.S. Citizenship is mandatory.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• Paid time off.

• Opportunities for professional development.