Lead Software Engineer, ServiceNow AI

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Direct the design, development, and advancement of enterprise-level ServiceNow solutions.

• Take ownership of the comprehensive ServiceNow architecture encompassing Now Assist capabilities in relation to Platform, ITSM, and HRSD.

• Create scalable, upgrade-safe solutions that adhere to ServiceNow best practices and enterprise standards.

• Guide technical design evaluations and oversee architecture governance.

• Integrate ServiceNow with large language models and external AI services.

• Define and manage AI skill configurations and virtual agent workflows.

• Ensure data security, role-based access, and regulatory compliance.

• Monitor the performance of AI features and optimize agentic workflows.

• Design Agentic AI workflows to facilitate autonomous or semi-autonomous task execution.

• Serve as a trusted advisor to business leaders, product owners, and enterprise architects.

⛳️ Requirements

• Over 8 years of comprehensive IT experience.

• More than 6 years of practical experience in ServiceNow development and architecture.

• Demonstrated experience in leading complex, enterprise-level ServiceNow implementations.

• In-depth knowledge of service management, business workflows, and enterprise systems.

• Exceptional communication, leadership, and problem-solving abilities.

🏝️ Benefits

• Comprehensive health insurance options, including Medical, Dental, and Vision coverage.

• 401(k) Retirement Plan featuring a dollar-for-dollar company match up to 5%.

• Paid Parental Leave.

• Associate Assistance Plan.

• Education Assistance Program.

• Up to $30,000 in Adoption Assistance.

• Up to three weeks of vacation each year.

• Generous policies for Holidays, Sick Leave, and Personal Days.

• New Hire Referral Bonus Program.

• Significant discounts on home purchases.

• Everyone’s Included Day.